Australian Financial Complaints Authority in Melbourne seeks an experienced dispute resolution leader to lead a team resolving scam complaints and help shape a new era of consumer protection in Australia.
You will combine leadership, investigative and dispute resolution expertise to support consumers affected by scams, with a hybrid work model requiring three days in the office each week. The role emphasizes compassionate leadership, team wellbeing and high-quality outcomes.
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Head of Scam Dispute Resolution – Hybrid Leader in Melbourne employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
Contact Details:
Australian Financial Complaints Authority Limited Recruitment Team
