Support Officer in Sydney

Australian Digital Health Agency – Sydney NSW

1d ago , from Australian Digital Health Agency

• Join us in Brisbane, Canberra, or Sydney.
• Balance your professional and personal life with hybrid work arrangements.
• Be part of a team that values collaboration, innovation, and diversity.

About the Agency

The Australian Digital Health Agency is transforming how Australians experience healthcare by enabling people and providers to access the information they need, securely, quickly and in one place. Through national digital services such as My Health Record, Electronic Prescriptions and the 1800MEDICARE App, we are building a connected health system that gives Australians greater control over their health.

What you will love about this role

As a Support Officer (APS5), you will play a vital role in supporting the operational and financial functions that enable the Australian Digital Health Agency’s clinical governance activities. Working within the Digital Health Adviser Team, you will coordinate the end-to-end invoicing process, manage financial and contract administration activities, and ensure accurate reporting and compliance through systems such as SAP. This is an excellent opportunity for a highly organised professional who enjoys working with stakeholders, solving problems, and ensuring business operations run smoothly and efficiently.

This ongoing, full-time role offers a diverse mix of financial administration, stakeholder engagement, business support and continuous improvement responsibilities. You will contribute to key organisational outcomes by maintaining critical records and reporting tools, supporting procurement and workforce processes, and developing guidance materials that promote consistent practices across the team. Ideal for someone who thrives in a fast-paced environment, this role provides the opportunity to build strong relationships, enhance operational efficiency, and make a meaningful contribution to Australia's national digital health agenda.

Skills and experience (Essential criteria)

• Experience providing administrative, business support or business management services in a government, health, corporate or other complex organisational environment.
• Strong experience managing invoicing, financial administration and accrual processes, including invoice processing, reconciliations, compliance activities and financial reporting.
• Demonstrated proficiency in SAP (including SAP Concur) and Microsoft Excel, with the ability to manage data, maintain records and produce accurate reports.
• Ability to interpret and validate financial, contractual and business information to ensure invoices, payments and reporting align with approved arrangements and contractual requirements.
• Strong stakeholder engagement skills, with the ability to liaise effectively with contractors, service providers and internal stakeholders to resolve enquiries and support business operations.
• Demonstrated ability to maintain accurate records, reporting and process documentation, manage competing priorities and deliver high-quality outcomes within agreed timeframes.

Eligibility

Australian citizenship is mandatory. Candidates must be able to obtain and maintain a national police clearance and the required Baseline security clearance, with the ability to attain a higher-level clearance if needed.

Our benefits

• We offer a competitive 15.4% superannuation contribution, salary packaging options, and a Christmas closedown with no leave deduction.
• Our wellbeing program and EAP support a healthy work-life balance, while flexible work arrangements opportunities, including work from home, give you choice in how, when and where you work.
• You will enjoy modern collaborative workspaces and generous study support, with financial assistance up to 100% of costs and up to 7.5 hours per week of study leave to employee who are eligible, as per our study assistance guidelines.
• We also provide a wide range of leave options including parental, cultural, compassionate, emergency response and defence leave.
• APS employees can accrue flextime for hours worked beyond ordinary hours, giving you added flexibility to take leave when you need it.

Closing date: Sunday 15th November 2026, 11:00pm AEST
Salary: This role offers between $90,562 - $97,939 plus 15.4% superannuation depending on skills and experience.

Artificial Intelligence (AI) may be used to support parts of our recruitment process, such as refining recruitment materials, and transcribing and summarising recorded interviews, however all hiring decisions are made by people, with AI used ethically, responsibly, transparently and in accordance with privacy requirements.

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