APS4 – Ministerial Service Officers in Canberra

Operating in a dynamic and complex environment, the Government and Business Services Branch is a trusted, client‑focused branch which enables the department to support Ministers’ Offices through fit‑for‑purpose services and expert advice to support ministers and the department to make informed decisions and satisfy ministerial and parliamentary obligations. It is a respectful, inclusive and enjoyable place to work and grow.

There are several expected opportunities in our Ministerial Services and Cabinet section. The Ministerial Services team leads and is responsible for the delivery of the ministerial workflow process and provides advice to the department and agencies on ministerial business processes and documents such submissions, briefs, and correspondence. The team manages workflows via PDMS+ ensuring documented procedures are followed and provides a daily courier service to ministers’ offices.

The key duties of the position include:

• Process ministerial correspondence in accordance with ministerial and departmental requirements.
• Exercise discretion and judgement, including the ability to action tasks within established work practices and priorities, and identifying matters for escalation.
• Provide courier services to the ministers’ offices and the safe and secure handing of documents and other items, including the department’s courier fleet car and operate it in accordance with protocols.
• Provide information and advice to stakeholders under direction.
• Provide helpdesk services through the group mailbox and phone hotline.
• Assist with the review and implementation of improvements to systems and processes, and preparation and maintenance of guidelines and information for staff.
• Building positive relationships with internal and external stakeholders.

Inherent requirements for the role include demonstrated capability against the APS4 Work level standards:

• Supporting strategic direction – Supporting shared purpose and direction by linking goals to operational tasks. Demonstrating judgment and common‑sense, problem‑solving, and contributing to work improvements.
• Achieving results – Effectively manage resources by reviewing performance, responding positively and flexibly to change, taking responsibility for deliverables, monitoring progress, adjusting plans, committing to quality, and seeking feedback to improve outcomes.
• Supporting productive working relationships – Building and maintaining positive relationships with team members and stakeholders. Actively listening, valuing diverse perspectives and working styles, and fostering respect and inclusivity.
• Displaying personal drive and integrity – Demonstrating professionalism and integrity by following APS and departmental values, identifying risks, and effectively representing the Department. Taking responsibility for deliverables, maintaining resilience under pressure, and committing to continuous personal development.
• Communicating with influence – Communicating confidently and clearly by focusing on key points, actively listening and adapting communication to the relevant audience.

Desirable requirements include experience in using relevant information management systems such as the Parliamentary Document Management System (PDMS+), or the ability to quickly learn use of these systems.

Cultural capability requirement: The department believes every role contributes to cultural safety and that building staff cultural capability helps us deliver better policies, programs and services for First Nations people and the broader Australian community. Candidates will be required to demonstrate their willingness to develop their cultural capability as part of the assessment process.

Eligibility requirements: This is an affirmative measure vacancy – This vacancy is open only to people with disability. Employment with the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is subject to conditions prescribed within the Public Service Act 1999 including:

• Citizenship: candidates must be an Australian citizen at the time of submitting your application.
• Health assessment: The preferred candidate may be required to undergo a medical examination conducted by the department’s preferred medical provider.
• Security clearance: The successful candidate must be able to obtain and/or maintain a security clearance at Baseline Level.
• Police check: The successful candidate must complete an Australian Federal Police criminal history check.
• Drivers Licence: Candidates must hold a valid Australian drivers’ licence.

Our work connects and enriches every Australian community, underpins our economy and society, and empowers our regions. We provide policy advice and deliver programs, projects and services in the infrastructure, transport, communications, sport and arts sectors, supporting our regions, cities and territories. We seek people with a wide range of skills and competencies. We are an inclusive employer and promote, value and support diversity among our employees.