Ministerial Service Officers

The Australian Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is seeking to recruit Ministerial Service Officers in Canberra ACT. The salary for this position ranges from $79,922 to $86,850 per annum plus 15.4% superannuation.

We support flexible work arrangements including the opportunity to work from one of our departmental offices and hybrid (mixture of office and home-based work). A merit pool may be formed and used to fill future similar vacancies in this location.

We actively seek to reflect the diversity of the Australian community in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability and/or who are neurodivergent, people from culturally and linguistically diverse backgrounds and members of the LGBTQIA+ community, including people of all genders and gender identities. We uphold gender equality as a core organisational value.

The Ministerial Services team leads and is responsible for the delivery of the ministerial workflow process and provides advice to the department and agencies on ministerial business processes and documents such submissions, briefs, and correspondence. The team manages workflows via PDMS+ ensuring documented procedures are followed and performs a quality check ensuring business documents meet ministerial preferences.

The key duties include:

• Process ministerial correspondence in accordance with ministerial and departmental requirements.
• Exercise discretion and judgement, including the ability to action tasks within established work practices and priorities, and identifying matters for escalation.
• Provide courier services to the ministers’ offices and the safe and secure handing of documents and other items.
• Provide information and advice to stakeholders under direction.
• Provide helpdesk services through the group mailbox and phone hotline.
• Assist with the review and implementation of improvements to systems and processes.
• Building positive relationships with internal and external stakeholders.

The inherent requirements for this role include demonstrated capability against the APS4 Work level standards and:

• Supporting strategic direction.
• Achieving results.
• Supporting productive working relationships.
• Displaying personal drive and integrity.
• Communicating with influence.

The department is committed to supporting the employment and career development of people with disability through the RecruitAbility scheme.

Desirable requirements include experience in using relevant information management systems such as the Parliamentary Document Management System (PDMS+).

We offer benefits such as access to our study Assistance Program, flexible working opportunities, generous leave entitlements, and a commitment to personal and professional development.

Eligibility requirements include being an Australian citizen, undergoing a health assessment, obtaining a security clearance, completing a police check, and holding a valid Australian drivers’ licence.

Applications open on 30 October 2026 and close on 15 November 2026.