APS5 - Ministerial, Cabinet & Parliamentary Service Officers, Affirmative Measures, Disability in Canberra

We want to recruit the best people to our department. Our roles support flexible work arrangements including the opportunity to work from one of our departmental offices and hybrid (mixture of office and home-based work). These roles are located in Canberra. A merit pool may be formed and used to fill future similar vacancies in this location.

The filling of this vacancy is intended to constitute an affirmative measure under Section 33 of the Australian Public Service Commissioner's Direction 2022. This vacancy is open only to people with disability.

The opportunity we have available:

Operating in a dynamic and complex environment, the Government and Business Services Branch is a trusted, client-focused branch which enables the department to support Ministers’ Offices through fit-for-purpose services and expert advice to support ministers and the department to make informed decisions and satisfy ministerial and parliamentary obligations. It is a respectful, inclusive and enjoyable place to work and grow.

There are several opportunities in our Ministerial Services and Cabinet and Parliamentary Services Sections. The Ministerial Services and Cabinet and Parliamentary Services Sections play pivotal roles in the efficient and effective management of workflow between the department and minister’s offices, supporting Parliamentary activities, and facilitating support and engagement with the offices through providing strategic advice and services. This includes managing high-priority matters, coordinating processes, clear communication, and building and maintaining productive relationships with others.

As an APS5 Ministerial, Cabinet or Parliamentary Services Officer, you will support the delivery of high-quality ministerial, Cabinet, and parliamentary services in a fast-paced and responsive environment. Working as part of dynamic and experienced teams, you will manage and process workflows, records and documents through secure government systems including PDMS, CabNet+ and related classified information systems; undertake quality checks to ensure documents meet ministerial, Cabinet, parliamentary and departmental requirements; and provide accurate advice, guidance and procedural support to departmental staff, Departmental Liaison Officers (DLO), ministerial offices, portfolio agencies and other stakeholders.

The APS5 Ministerial Services Officer is responsible for (but not limited to):

• Processing ministerial submissions and correspondence in accordance with ministerial and departmental requirements.
• Exercising discretion and judgement, including the ability to action tasks within established work practices and priorities, and identifying matters for escalation.
• Providing information and advice to stakeholders through a range of communication channels, including presentations, email and phone.
• Contributing to the development and maintenance of associated guidelines and provide advice in relation to these guidelines.
• Providing helpdesk services through the group mailbox and hotline for more complex enquiries and requests.
• Identifying opportunities for improvement of systems, processes and guidelines.
• Drafting basic reports and assisting with preparation of more complex reports.
• Developing and maintaining relationships with internal and external stakeholders.

Other duties may include assisting the Ministerial Services team with the courier deliveries to the Australian Parliament House during peak periods, and other tasks across the section and branch as required.

The inherent requirements for this role include demonstrated capability against the APS5 Work level standards and:

• Supporting strategic direction – Supporting shared purpose and direction by linking goals to operational tasks.
• Achieving results – Effectively manage resources by reviewing performance, responding positively and flexibly to change, taking responsibility for deliverables, monitoring progress, adjusting plans, committing to quality, and seeking feedback to improve outcomes.
• Supporting productive working relationships – Building and maintaining positive relationships with team members and stakeholders.
• Displaying personal drive and integrity – Demonstrating professionalism and integrity by following APS and departmental values, managing risks, and effectively representing the Department.
• Communicating with influence – Communicating confidently and clearly by focussing on key points, actively listening and adapting communication to the relevant audience.

Desirable requirements include experience in using relevant information management systems such as the Parliamentary Document Management System (PDMS+), or the ability to quickly learn use of these systems.

Cultural capability requirement: The department believes every role contributes to cultural safety and that building staff cultural capability helps us deliver better policies, programs and services for First Nations people and the broader Australian community. Candidates will be required to demonstrate their willingness to develop their cultural capability as part of the assessment process.

What else can we offer? We are dedicated to fostering personal and professional development, empowering individuals to set goals, acquire new skills, and cultivate unique qualities that define who they are. We believe that this not only leads to a more fulfilling and happier life but also enhances the overall quality of our work.

Eligibility requirements: This is an affirmative measure vacancy – This vacancy is open only to people with disability. Employment with the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is subject to conditions prescribed within the Public Service Act 1999 including citizenship, health assessment, security clearance, police check, and integrity and performance check.