Head of Learning & Development – Contact Centre in Sydney

Head of Learning & Development – Contact Centre in Sydney

Sydney Full-Time On-site
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Australian Department of Employment and Workplace Relations – Bondi NSW is seeking an Executive Level 1 Assistant Director to lead learning and capability initiatives across the Contact Centre, overseeing a team delivering learning solutions in a high‐volume service delivery environment.

The role focuses on building capability, managing induction for large cohorts, and translating government policies into practical training while driving continuous improvements through data and governance.

Head of Learning & Development – Contact Centre in Sydney employer: Australian Department of Employment and Workplace Relations

The Australian Department of Employment and Workplace Relations in Bondi NSW is an exceptional employer, offering a collaborative work culture that values integrity and excellence in public service. Employees benefit from professional development opportunities, a supportive environment, and the chance to make a meaningful impact on the community through their legal expertise in commercial contracts and governance. With a focus on work-life balance and a commitment to employee well-being, this role provides a rewarding career path for those passionate about contributing to government initiatives.

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Contact Details:

Australian Department of Employment and Workplace Relations Recruitment Team