At a Glance
- Tasks: Lead a dynamic helpdesk team, coaching staff and ensuring top-notch service delivery.
- Company: Join the Australian Department of Defence, a vital part of our nation's security.
- Benefits: Enjoy competitive pay, career growth, and the chance to make a difference.
- Other info: Opportunity for occasional travel and engagement with diverse teams.
- Why this job: Be at the forefront of customer service in a fast-paced, evolving environment.
- Qualifications: Proven leadership skills and a current driver's license are essential.
The predicted salary is between 62100 - 75900 $ per year.
Australian Department of Defence – Cooma NSW is seeking a proactive Team Leader to guide a Level 1 helpdesk team handling inquiries by phone and email across multiple channels.
You'll coach staff, set growth goals, and ensure high-quality service in a fast-paced, evolving environment.
You will work within the Defence Customer Service Network, engage with ADF members, APS staff and the public, and occasional travel between sites to support operations.
A current driver's license is required.
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Service Delivery Team Leader in Cooma employer: Australian Department of Defence
The Australian Department of Defence is an exceptional employer, offering a unique opportunity to make a meaningful impact on the lives of ADF members and their families during their transition to civilian life. With a strong commitment to employee growth, a supportive work culture, and competitive benefits including generous superannuation, employees are empowered to develop their skills in a dynamic environment that values collaboration and continuous improvement. Located in Holsworthy, NSW, this role provides a chance to engage with diverse stakeholders while contributing to a vital mission that supports those who have served Australia.
Contact Details:
Australian Department of Defence Recruitment Team
