At a Glance
- Tasks: Manage complex international travel requests and support team members in Defence Travel Services.
- Company: Join the Australian Department of Defence, a leader in travel administration.
- Benefits: Competitive salary, superannuation, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and continuous learning.
- Why this job: Make a difference by facilitating travel for Defence personnel and enhancing their experiences.
- Qualifications: Customer service skills, attention to detail, and experience in travel administration.
The predicted salary is between 81868 - 89377 $ per year.
- APS 4 - International Travel Administration - Subject Matter Expert
- Australian Department of Defence – Townsville QLD
- 3d ago , from Australian Department of Defence
- $81,868 - $89,377 + up to 15.4% Superannuation
- Campbell Park - ACT, Townsville - QLD
The Role
International Travel Administration - SME's in Defence Travel Services are responsible for:
- Administering and assisting team members with more complex international travel requests.
- Leading administration of short-notice international travel requests.
- Assisting with answering more complex customer queries about international travel.
- Reviewing travel administration requests and validating business cases that require approval under Defence Determination 2016/19 delegations.
- Investigating international travel expense transactions that lack enhanced data.
- Assisting with the acquittal of international travel related expense transactions.
- Support the development of the team through guidance and training.
- $81,868 - $89,377 + up to 15.4% Superannuation
- Campbell Park - ACT, Townsville - QLD
The Role
International Travel Administration - SME's in Defence Travel Services are responsible for:
- Administering and assisting team members with more complex international travel requests.
- Leading administration of short-notice international travel requests.
- Assisting with answering more complex customer queries about international travel.
- Reviewing travel administration requests and validating business cases that require approval under Defence Determination 2016/19 delegations.
- Investigating international travel expense transactions that lack enhanced data.
- Assisting with the acquittal of international travel related expense transactions.
- Support the development of the team through guidance and training.
- About our Team
Defence Travel Services (DTS) facilitates domestic and international travel for Australian Defence Force personnel, for the following purposes: training and courses, conditions of service leave, other short-term duty, and discharge travel.
Further, DTS facilitates travel for new ADF recruits and APS graduates, personnel going on long-term overseas postings, and some international short-term official travel.
In addition, DTS provides level 2 support to Defence personnel by responding to travel related queries escalated by the Defence Service [Call] Centre and Customer Service Centres.
- Facilitation of domestic and international travel includes the following:
- Validating key information provided with travel requests.
- Coordinating travel bookings.
- Calculating travel budgets and allowances.
- Facilitating payment of allowances, when applicable.
- Issuing consolidated travel itineraries with confirmed travel and expense budget details.
- Acquitting travel expenses where DTS has made payments for customers’ travel.
- Where applicable adjusting budgets/allowances associated with After Travel Certification.
- Our Ideal Candidate
We are seeking a highly motivated individual, who has a positive attitude, an excellent work ethic and can meet the following requirements:
- Uses a customer centric approach to service delivery.
- Has very good customer and stakeholder engagement and communication skills.
- Demonstrates exceptional attention to detail, and strong analytic and problem solving skills.
- Proven ability to quickly learn how to use ICT systems and applications, including bespoke systems.
- International Travel industry or administration experience.
- Proven ability to work collaboratively with team members and stakeholders to ensure service delivery outcomes are to a high standard and achieved in a timely manner.
- Ability to adapt to change in a positive and flexible manner.
- Demonstrates ability to understand and explain policy and processes.
- Has experience in coaching and training staff.
- Information Pack Opens in new window
- #J-18808-Ljbffr
International Travel Administration - Subject Matter Expert employer: Australian Department of Defence
The Australian Department of Defence is an exceptional employer, offering a unique opportunity to make a meaningful impact on the lives of ADF members and their families during their transition to civilian life. With a strong commitment to employee growth, a supportive work culture, and competitive benefits including generous superannuation, employees are empowered to develop their skills in a dynamic environment that values collaboration and continuous improvement. Located in Holsworthy, NSW, this role provides a chance to engage with diverse stakeholders while contributing to a vital mission that supports those who have served Australia.
Contact Details:
Australian Department of Defence Recruitment Team
