Australian Counselling Association - Nundah QLD Join a purpose-driven organisation supporting the mental health and counselling profession across Australia
The Australian Counselling Association (ACA) is the largest peak body representing professional counsellors and psychotherapists, representing 24,000 counsellors, psychotherapists and students.
We play a vital role in advancing the counselling profession through professional standards, advocacy, education, accreditation and member support. Every day, we help strengthen the profession so counsellors can continue making a positive difference in the lives of Australians.
If you're passionate about delivering exceptional customer service, enjoy helping people and thrive in a collaborative team environment, we'd love to hear from you.
About the Role
Our Member Services Team is the first point of contact for both existing and prospective members and plays a critical role in delivering a positive member experience.
As a Member Services Officer, you'll provide friendly, professional support across phone and email to assist with membership administration tasks and ensure our member records remain accurate and up to date.
This is an ideal opportunity for someone who enjoys a fast-paced customer service environment, has excellent attention to detail and takes pride in providing outstanding service.
Key Responsibilities
- Attending to enquiries from both prospective and existing ACA members across email, phone and digital channels.
- Assisting in processing new memberships and annual renewals.
- Understand and utilise CRM to ensure membership database is updated efficiently and accurately.
- Responding to requests and enquiries within allocated time frames; applying detailed knowledge of ACA's policies, procedures, standards and documentation, including the Scope of Practice for Counsellors.
About You
You'll bring a genuine interest in helping people, along with:
- Personality!
- A positive, proactive and team-focused attitude
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy in data entry
- Confidence using Microsoft Word and Excel
- Experience in administration role and customer service roles
- A professional and friendly telephone manner
- The ability to manage multiple tasks while maintaining a high level of accuracy
- The ability to work autonomously
- Experience using a CRM or database software
- Ability to apply an assessment framework to applications with a focus on compliance
Why Join ACA?
At ACA, you'll be part of a supportive and collaborative team working to strengthen the counselling profession and improve mental health outcomes across Australia.
We offer:
- A meaningful role within a respected national association
- A collaborative and supportive team environment
- Opportunities for professional growth and development
- The opportunity to contribute to a purpose-driven organisation making a positive difference
Our Values
Progressive - We embrace innovation and positive change in the counselling profession.
Consistent - We uphold high professional and ethical standards.
Inclusive - We value diversity, cultural awareness, and inclusive practice.
Caring - We lead with compassion, empathy, and respect.
Member Services Officer in Brisbane employer: Australian Counselling Association
The Australian Counselling Association (ACA) is an exceptional employer that fosters a collaborative and supportive work culture, where your contributions directly impact the mental health profession across Australia. With a focus on professional development, employees are encouraged to grow their skills and advance their careers while enjoying the unique advantage of working in a meaningful role that promotes national standards for counsellors and psychotherapists. Located in a vibrant community, ACA offers a dynamic environment that values innovation and member engagement.
Contact Details:
Australian Counselling Association Recruitment Team
