Australian Council on Healthcare Standards - Sydney NSW
The Customer Services Manager is a relationship manager for members of an ACHS accreditation program. This role is pivotal in the dissemination of information and advice relating to accreditation programs to current and prospective members.
Key responsibilities
- Optimise timely engagement and communication with members
- Contract management of ACHS accreditation program memberships
- Provide tailored advice and support on accreditation program requirements
- Review accreditation documentation and undertake quality review of assessment reports
- Timely response to prospective accreditation members
About you
- Experience in applying accreditation programs within a healthcare organisation
- Experience at management level within a healthcare organisation
- Knowledge of healthcare accreditation standards, e.g. National Safety and Quality Health Service (NSQHS) Standards
- Client relationship and contract management experience
- Customer focused approach to service provision
- Ability to work effectively within a multidisciplinary team
- Ability to prioritise and allocate workload
- Personal computer skills in word processing and database applications
- Relevant tertiary qualifications
About us
The Australian Council on Healthcare Standards (ACHS) is Australia's leading independent, not-for-profit accreditation provider, with over 50 years of experience supporting healthcare organisations to improve quality and safety. ACHS is dedicated to maintaining market leadership by prioritising member needs and satisfaction, expanding service offerings while maintaining quality and safety focus, utilising data to drive decision-making and improve performance, and cultivating an agile organisational culture.
Whilst this role is Sydney based, applicants based in Victoria will also be considered.
ACHS is committed to diversity and social inclusion. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged. Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities and people who identify as LGBTIQ are welcomed.
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ACHS Customer Services Manager in Sydney employer: Australian Council on Healthcare Standards
The Australian Council on Healthcare Standards offers a dynamic work environment focused on improving healthcare quality and safety. Employees benefit from opportunities to engage with healthcare organisations, contribute to meaningful accreditation processes, and develop their professional skills in a supportive team setting. The organisation values client relationships and fosters a culture of collaboration and growth.
Contact Details:
Australian Council on Healthcare Standards Recruitment Team
