At a Glance
- Tasks: Sell tickets, provide customer service, and resolve ticketing queries at a major concert.
- Company: Join Event Force, a leading provider in the events industry.
- Benefits: Enjoy flexible shifts, training opportunities, and competitive pay.
- Other info: Future shift opportunities available for enthusiastic team members.
- Why this job: Be part of an exciting event atmosphere and make customers smile!
- Qualifications: Must be reliable, punctual, and have great personal presentation.
The predicted salary is between 16.2 - 19.8 $ per hour.
Event Force (part of ACESGroup) are a leading provider of customer experience solutions to the venues and events industry. The business continues to grow as a partner of choice to the industry for high quality customer service. We are seeking motivated casual event customer service staff to work in the box office providing ticketing sales and resolution at a major concert event in Townsville on Saturday 7th November 2026. Shifts commence around 4pm and finish around 9pm (applicants must be available for this event).
We are looking for fun, outgoing, professional team members who are passionate about providing exceptional customer experiences. This is casual employment in line with venue event schedules. Shift opportunities may also exist in the future for those interested in working with Event Force, however applicants for this role MUST be available to work in Townsville on Saturday 7th November.
You will be:
- Selling Tickets
- Providing General Customer Service
- Resolving Ticketing Queries
- Scanning Tickets
Applicants should highlight relevant or transferable experience in these roles.
What you need:
- Must be available to work Saturday 7th November 2026 in Townsville (from 4pm)
- Reliability, punctuality, and attention to detail
- Exceptional personal presentation
- The ability to follow procedures
- Great service with a smile
- Appropriate work rights in Australia
Why work with Event Force? In addition to a fun team atmosphere at the country’s best events, Event Force also offer:
- Training opportunities (via ACESGroup internal Registered Training Organisation)
- Minimum 4-hour shifts
- Attractive rates of pay
- Flexible rostering
- Future growth opportunities/career pathway
Event Force is an equal opportunity employer, committed to all forms of workforce inclusion and diversity. We encourage all applicants to apply, with successful applicants subject to a range of background, police, medical and reference checks.
Customer Service Box Office Event Staff – Townsville employer: Australian Concert & Entertainment Security
At ACESGroup, we pride ourselves on being more than just a workplace; we are a community that fosters growth and development. As a Security Ranger Supervisor in Sydney, you will enjoy competitive employment conditions, access to ongoing training through our internal RTO, and the opportunity to work at some of the city's most iconic venues. Our supportive culture recognises strong performance and leadership, making it an ideal environment for those looking to build a meaningful career in security.
Contact Details:
Australian Concert & Entertainment Security Recruitment Team
