APS6 Project Officer, Infection Prevention and Control in Sydney

The Infection Prevention and Control (IPC) program supports the Commission’s work on the National Quality and Safety Health Service Preventing and Controlling Infections Standard and the national standards for primary and community care and aged care, and coordination of the National Hand Hygiene Initiative. The work of the IPC team includes development of national policies, guidelines and strategies to respond to healthcare-associated infections (HAIs) and promote effective use of HAI data and data from the Antimicrobial Use and Resistance in Australia surveillance program for patient safety initiatives to prevent and control AMR and HAIs.

The key duties of the position include:

• Coordinate the operation of a help desk service, including daily ticket triage, escalation for second level support, helpdesk rostering, maintenance of user support portal and managing the use and subscription of online customer support software.
• Document and communicate how administrators and health professionals use the online systems for the purposes of system customisations, training and reporting. This may be done in the form of user journeys.
• Maintain up to date user databases.
• Provide support to system users and support and training to Commission staff, as required, about the operation of the online systems.
• Manage contracts and contract deliverables related to the online systems.
• Liaise with internal and external stakeholders about system operation and improvement.
• Coordinate and prepare regular help desk performance reporting.
• Maintain the currency of support resources.
• Collaborate with other team members and other program teams within the Commission to support the work of the team, including providing administrative and secretariat support where necessary.
• Other duties as required which may include projects and providing assistance to the Commission’s corporate functions, such as assistance with reception duties.

The successful candidate will have:

• Demonstrated experience in managing high volume (>200k person) online customer management systems.
• Demonstrated experience in managing online learning systems.
• Demonstrated experience in systems mapping, including user stories and systems migration.
• Able to effectively communicate verbally and in writing to clinical or student end users and IT vendors.
• Demonstrated experience in providing effective systems training to others.
• Able to produce online user support materials for a variety of audiences.

Candidates must be Australian citizens to be eligible to apply.

Please note: This position will be offered in a hybrid model of office based (Sydney) and working from home, where operationally feasible. A regular weekly presence in the office is required.

Questions about the role can be directed to Jan Gralton (02) 7232 5***.

Closing date for applications is 11.59pm Australian Eastern Daylight Time (AEDT) Tuesday 27 October 2026.

Getting to know the Australian Commission on Safety and Quality in Health Care (ACSQHC): The Australian Commission on Safety and Quality in Health Care's (the Commission) role is to lead and coordinate national improvements in the safety and quality of health care. The Commission works in partnership with the Australian Government, state and territory governments and the private sector to achieve a safe, high-quality and sustainable health system. In doing so, the Commission also works closely with patients, carers, clinicians, managers, policymakers and healthcare organisations. Key functions of the Commission include developing national safety and quality standards, developing clinical care standards to improve the implementation of evidence-based health care, coordinating work in specific areas to improve outcomes for patients, and providing information, publications and resources about safety and quality.

The Commission works in four priority areas: Patient safety, Partnering with patients, consumers and communities, Quality, cost and value, Supporting health professionals to provide care that is informed, supported and organised to deliver safe and high-quality health care.

For more information please visit the Commission's website.