At a Glance
- Tasks: Support technology and IT services for the ACU community while delivering exceptional customer experiences.
- Company: Join the vibrant team at Australian Catholic University in North Sydney.
- Benefits: Enjoy flexible work, generous leave, and 17% employer superannuation contributions.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
- Why this job: Make a real difference by enhancing tech support for students and staff.
- Qualifications: Strong communication skills and technical knowledge are essential.
The predicted salary is between 101464 - 109838 $ per year.
Excellent opportunity to support the day to day functioning and management of technology and IT services for the ACU community. Join a high performing, motivated national Service Operations team delivering exceptional customer experiences.
ACU offers 17% employer superannuation, salary packaging and generous leave provisions. Full time, permanent opportunity with some hybrid flexibility working at North Sydney campus.
About the role:
- Operating within Service Operations, the Technology Support Officer (NSW) will deliver client focused experiences using service management tools, processes and reporting to support ACU campuses nationally and audio-visual enabled spaces.
- Under leadership of the Service Operations Lead, the primary focus of the role is to remotely support the day to day functioning and management of technology and IT services used by staff, academics, students, internal stakeholders and university visitors as part of the ACU's Information Technology environment.
- This position requires highly effective communication skills to understand technical problems or requests and specialist technical knowledge and skills to triage and resolve service requests, provide advice and offer solutions.
- The Technology Support Officer is required to work rostered hours which may include afterhours and nominated weekends to ensure service requirements are being met.
What we offer:
- Total remuneration valued to $101,464 - $109,838 total rem (pro rata) pa, including salary component $85,739 - $92,815 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading.
- 17% employer superannuation contributions to eligible continuing and fixed-term staff.
- Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
- As an ACU staff member, you will have access to generous benefits which include but not limited to: flexible work, study leave, a variety of leave provisions and salary packaging.
Applications close: 05-NOV-2026 at 11:59pm AUS Eastern Standard Time.
Preferred candidates will be required to complete mandatory pre-employment declarations and background checks, including those related to gender-based violence and foreign interference, in line with ACU's compliance requirements. Candidates must hold Australian work rights to apply for this position. For permanent/continuing roles, applicants must have permanent work rights.
ACU is committed to fostering an inclusive workplace culture that values diversity and enables our people to reach their potential. This is underpinned by our mission and values, grounded in our respect for all people and the advancement of the common good. In line with our commitment to equity, diversity and inclusion we welcome candidates from all backgrounds and lived experiences.
ACU offers support for candidates that may require adjustments through the recruitment process.
Technology Support Officer – NSW in North Sydney employer: Australian Catholic University
Australian Catholic University (ACU) is an exceptional employer, offering a supportive and inclusive work environment that values diversity and fosters professional growth. Located in Blacktown, NSW, ACU provides generous benefits such as 17% employer superannuation, flexible work arrangements, and opportunities for academic leadership in a university renowned for its research excellence. Join a community of motivated colleagues dedicated to shaping the future of nursing education and making a meaningful impact on students' lives.
Contact Details:
Australian Catholic University Recruitment Team
