IT Service Support Officer – Hybrid & Remote in North Sydney

IT Service Support Officer – Hybrid & Remote in North Sydney

North Sydney Full-Time 62100 - 75900 $ / year (est.) Hybrid
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At a Glance

  • Tasks: Provide remote IT support and resolve tech issues for staff and students.
  • Company: Join the vibrant community at Australian Catholic University.
  • Benefits: Enjoy hybrid work flexibility, generous benefits, and superannuation.
  • Other info: Flexible hours with afterhours and weekend shifts available.
  • Why this job: Make a difference by supporting technology needs across campuses.
  • Qualifications: Strong communication skills and a passion for tech support.

The predicted salary is between 62100 - 75900 $ per year.

Australian Catholic University in North Sydney is seeking a Technology Support Officer to deliver remote IT service support across ACU campuses.

You’ll use service management tools to triage requests, provide guidance, and resolve issues for staff, academics, students and visitors.

The role includes afterhours and weekend rosters to meet service needs.

The position offers hybrid work flexibility at the North Sydney campus and is supported by ACU's generous benefits and superannuation.

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IT Service Support Officer – Hybrid & Remote in North Sydney employer: Australian Catholic University

Australian Catholic University (ACU) is an exceptional employer, offering a supportive and inclusive work environment that values diversity and fosters professional growth. Located in Blacktown, NSW, ACU provides generous benefits such as 17% employer superannuation, flexible work arrangements, and opportunities for academic leadership in a university renowned for its research excellence. Join a community of motivated colleagues dedicated to shaping the future of nursing education and making a meaningful impact on students' lives.

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Contact Details:

Australian Catholic University Recruitment Team

We think you need these skills to ace IT Service Support Officer – Hybrid & Remote in North Sydney

Service Management Tools
Remote IT Support
Issue Resolution
Triage Requests
Customer Service Skills
Communication Skills
Technical Troubleshooting