At a Glance
- Tasks: Deliver exceptional customer service while managing reception and assisting with parts enquiries.
- Company: Join the Australian Caravan Centre, a leader in the caravan industry.
- Benefits: Full-time hours, competitive pay based on experience, and a supportive team environment.
- Other info: Fast-paced role with opportunities to learn and grow in the automotive industry.
- Why this job: Be the friendly face of our dealership and help customers enjoy their caravanning adventures.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 40500 - 49500 $ per year.
Australian Caravan Centre is currently recruiting for an exciting full-time opportunity at our Chinderah dealership.
We are looking for a friendly, organised and customer-focused individual to join our team in a varied role combining reception, administration, customer service and parts advising.
As the first point of contact for our customers, you will help deliver an exceptional customer experience while supporting our Service, Warranty and Parts departments.
From managing reception and service bookings to assisting customers with parts enquiries, identifying products and coordinating parts orders, this is a diverse role suited to someone who enjoys a fast-paced environment and working across different areas of the dealership.
- Full-Time Position
- Monday – Friday
- Remuneration based on experience, skills and qualifications
Your Key Responsibilities Will Include
- Answering incoming phone calls and greeting customers professionally
- Managing reception, general administration and customer enquiries
- Booking service appointments, repairs and customer handovers
- Assisting with invoicing, purchase orders, data entry and customer communications
- Coordinating warranty and insurance repair administration
- Assisting customers with parts enquiries and recommending suitable parts and accessories
- Identifying, sourcing and ordering caravan parts and components
- Checking parts availability, pricing and order status
- Receiving, organising and maintaining parts inventory
- Coordinating parts deliveries, stock transfers and supplier orders
- Preparing and processing documentation through dealership systems
- Supporting Service, Warranty and Parts departments with day-to-day operations
- Maintaining a professional and organised reception and workplace
About You
- Exceptional customer service and communication skills
- Professional presentation and a friendly, approachable manner
- Strong organisational skills and attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- Positive attitude with a willingness to learn and develop new skills
- Competent computer skills, including Microsoft Office and email systems
- Ability to work autonomously and as part of a team
- Previous reception, administration or customer service experience highly regarded
- Parts, inventory, ordering or automotive industry experience advantageous but not essential
- A passion for caravanning and camping will be highly regarded
The successful candidate will be required to provide a current police check.
Only shortlisted candidates will be contacted.
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Customer Service & Parts Advisor in Chinderah employer: Australian Caravan Centre
At Australian Caravan Centre, we pride ourselves on fostering a dynamic and supportive work culture that empowers our employees to thrive. Located in the beautiful Burleigh Heads, our team enjoys uncapped commission opportunities, comprehensive training, and a strong focus on personal and professional growth, making it an ideal place for those looking to build a rewarding career in the caravan industry.
