Volunteer and Visitor Experience Manager in Canberra

Lead a large and diverse volunteer program, supporting hundreds of volunteers across the National Arboretum Canberra and Stromlo Forest Park. This rewarding role plays a key part in shaping volunteer engagement and delivering exceptional visitor experiences at one of the ACT's premier tourism destinations.

As a key member of the team, you will oversee volunteer recruitment, training, support and recognition; foster a positive and engaged volunteer community; and drive continuous improvement in visitor engagement, customer service and visitor experience outcomes.

As the primary contact for our valued volunteers, you will ensure they are supported to make meaningful contributions to the organisation and the experiences of our visitors. You will also supervise and support the Visitor Services Coordinator, who leads a team of casual and part-time visitor services staff, ensuring the consistent delivery of high-quality customer service, visitor experiences and staff development.

Working collaboratively with staff, volunteers and stakeholders, including the Friends of the National Arboretum, you will identify opportunities to enhance visitation, visitor engagement and service offerings across the National Arboretum Canberra and Stromlo Forest Park.

If you are an organised and collaborative leader with excellent interpersonal skills, a passion for customer service and visitor experience, and a genuine commitment to supporting volunteers, we would love to hear from you.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACT Public Service (ACTPS) and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Possession of, or the ability to acquire, a First Aid certificate. Driver’s License.

A Merit Pool will be established from this selection process and may be used to fill vacancies over the next 12 months. Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved.