Australian Building & Construction Group – Sydney CBD NSW
About us - Australian Building & Construction Group
Australian Building and Construction Group is an industry-leading, full service residential insurance repair partner.
We believe through our building expertise, exceptional customer service and the latest technology, we deliver a new benchmark within the insurance repair sector.
What ABC Group can provide you:
- Full training provided in all aspects of internal processes, procedures, and software.
- Interactive, collaborative office space (with healthy and unhealthy snacks)
- Continuous learning and growth opportunities within the business.
- Annual salary reviews with a pay for performance culture.
- Benefits such as a referral bonuses and employee assistance program offered.
- Great team culture with ongoing social events throughout the year.
- Supportive team environment with a focus on hard work, innovation and celebrating success!
- Bring your dog to work day! We have a dog-friendly office, feel free to bring your furry friend along for the day.
As an ideal candidate you will possess:
- Strong written and verbal skills, confident to answer and make calls in what can be a high-volume environment.
- A desire to provide excellent care and service to our customers.
- An ability to communicate with a variety of stakeholders.
- Strong organisation skills and willingness to follow processes and procedures.
- A talent for problem solving and providing fast, effective solutions.
- An ability to work independently within a team.
- A love for achieving - KPIs, budgets, creating positive outcomes for our customers.
- Eager to expand knowledge within the construction and insurance industry!
Key Responsibilities:
- Working alongside Project Managers, Assessors, Supervisors and Trades to support the Repair process and assist with ensuring your team hits targets.
- Assisting customers, insurers and fellow team members in progressing/updating claims on company portals.
- Building and developing stakeholder relationships to ensure customer expectations are met and exceeded.
- Manage inbound and outbound calls, answering queries regarding claims or referring to the correct team member.
- Triaging and evaluating multiple residential insurance claims on a daily basis.
- Actively celebrating the team success!
A clear police history check is required to be successful in the role.
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Claims Coordinator in Sydney employer: Australian Building & Construction Group
Australian Building & Construction Group offers flexible work-from-home options and a supportive environment for professional growth. The company values outstanding customer service and provides opportunities for employees to lead and mentor teams in the building repair process for insurance claims. With a focus on delivering projects on time and within budget, employees can expect a dynamic and rewarding work culture.
Contact Details:
Australian Building & Construction Group Recruitment Team
