At a Glance
- Tasks: Design innovative digital experiences using human-centred design practices.
- Company: Join the ABC, Australia's national broadcaster, in a creative role.
- Benefits: Competitive salary, superannuation, and a focus on diversity and inclusion.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Make a real impact on user experiences across diverse digital products.
- Qualifications: Relevant qualifications or experience in service or strategic design.
The predicted salary is between 129000 - 143000 $ per year.
Join Australia’s national broadcaster as part of the Digital Product team. You’ll help create desirable, feasible and viable digital experiences using human centred design practices to improve the user (audience and content makers) experience across our diverse range of digital products and systems.
The Job
- Work under the broad direction of the Product Design Research Lead to discover, define and design improvements to existing workflows, and to find new ways to innovate.
- Plan and run complex qualitative research, including interviews, contextual inquiries and co-design sessions with multiple stakeholders, then analyse and synthesise what you find.
- Work across multiple product and research streams, applying systems thinking to synthesise insights, identify patterns and contribute to organisation‑wide outcomes.
- Create design artefacts that communicate your research and point the way forward, such as current and future state journey maps, service blueprints, behavioural archetypes or personas, and roadmaps.
- Combine quantitative research, analytics, industry trends, market research and emerging technologies to spot opportunities for service optimisation and innovation, and to support decision making within agreed program timeframes.
- Champion employee and audience needs across the organisation, influencing stakeholders to put these needs at the centre of their decisions.
- Help build and improve research operations, with a particular focus on tooling, repositories and tagging that make research easy to find and reuse.
- Contribute to how we measure audience value across our digital products, helping to define, collect and interpret measures (such as satisfaction and ease of use) that show whether we’re delivering for audiences.
About You
- You’ll have relevant tertiary qualifications, or equivalent skills, knowledge and industry experience, in service or strategic design.
- Strong knowledge and experience of human-centred design, including a well-developed understanding of the design process and research, and of delivering better outcomes for audiences and the business.
- Excellent communication skills, with the ability to explain complex information to technical and non-technical audiences, and to foster an open, creative approach within and across teams.
- Strong project management skills and experience working in agile environments.
About ABC Product & Technology
The Product & Technology (P&T) division is responsible for delivering the technology and services that enable the ABC to fulfil its creative, strategic and business goals. The scope of activities and responsibilities of the P&T division range from keeping ABC programs and services on‑air and on‑line, to delivering on key projects, as well as assisting in setting the technology strategy and architecture for the ABC.
In line with our focus on diversity and inclusion, applications are strongly encouraged from Indigenous Australians, people from a range of cultural and linguistic backgrounds, people with disability and LGBTQIA+ individuals. The ABC also aims to achieve a gender-balanced workforce.
Applications Close: Sunday 8th November at 11:55pm
Service Designer in Sydney employer: Australian Broadcasting Corporation
The Australian Broadcasting Corporation (ABC) is an exceptional employer located in the vibrant Sydney CBD, offering a dynamic work culture that fosters innovation and collaboration. As a leader in digital transformation, ABC provides its employees with ample opportunities for professional growth, while prioritising diversity and inclusion within its workforce. With a commitment to delivering meaningful outcomes across various digital initiatives, ABC empowers its Program Managers to make a significant impact in the media landscape.
Contact Details:
Australian Broadcasting Corporation Recruitment Team
