At a Glance
- Tasks: Analyse digital data to drive insights and enhance customer experiences.
- Company: Join Australia Post, a leader in delivering for communities and the environment.
- Benefits: Career development, flexible work arrangements, and a focus on employee wellbeing.
- Other info: Inclusive workplace encouraging applications from diverse backgrounds.
- Why this job: Make a real impact by shaping digital experiences and driving data-led decisions.
- Qualifications: Experience with analytics tools like Adobe Analytics and Google Analytics is preferred.
The predicted salary is between 66150 - 80850 $ per year.
Join to apply for the Digital Analyst role at Australia Post. We’re delivering for all Australians and want you to come along for the ride. We're hiring for a Digital Analyst to join our Marketing Technology team. As a Digital Analyst directly supporting our Platform and Producer teams, you’ll deliver actionable insights and reporting across our digital platforms using Adobe Analytics, Fullstory, and Google Analytics.
You’ll work closely with stakeholders to understand customer behaviour and help shape the evolution of our websites and mobile apps. Your insights will drive data-led decisions that enhance customer experience, support our omnichannel strategy, and foster collaboration across business, data, and tech teams. This role is key to driving a data-led approach to enhancing customer experience across Australia Post’s digital platforms.
You’ll foster collaboration, share insights, and ensure data is used effectively to inform marketing and experience strategies while supporting the activation of data-driven capabilities aligned with our omnichannel strategy. This is a great opportunity to drive data-led decision making, shape digital customer experiences, and collaborate across teams to deliver meaningful insights that support Australia Post’s omnichannel strategy. This is a 12-month fixed term opportunity.
What you’ll deliver with us:
- Collaborate with Platform, Producer, and Marketing teams to understand customer behaviour across digital touchpoints.
- Deliver actionable insights and analysis using tools like Adobe Analytics, Google Analytics, Fullstory, and BigQuery.
- Design, build, and maintain reusable dashboards that track key customer journeys and KPIs.
- Identify and explore customer friction points through behavioural data.
- Provide advisory support and promote data literacy across stakeholder groups.
- Communicate complex technical concepts clearly to both technical and non-technical audiences.
- Contribute to Australia Post’s digital and data capability by developing, documenting, and sharing analytics-driven insights.
About You:
You’re passionate about delivering digital analytics insights that drive meaningful outcomes, ideally within complex organisations such as logistics, retail, eCommerce, or adjacent industries. You’re confident working with a range of analytics tools and approaches, including Adobe Analytics, Google Analytics, Fullstory, and supplementing captured digital data with transactional data from Google Cloud Platform.
You have a strong grasp of Agile or Kanban methodologies (Jira preferred), and a critical mindset for troubleshooting data quality issues and validating business processes against available data. Your stakeholder management and communication skills are well developed, allowing you to navigate a highly cross-functional environment and prioritise effectively. You understand digital analytics trends, evolving data privacy requirements, and the end-to-end analytics lifecycle, from measurement planning to data collection and visualisation.
You’ll also bring:
- Demonstrated ability to collaborate with internal teams and external vendors to troubleshoot and resolve complex issues.
- Experience with data collection and validation, Adobe Data Collection (Launch) preferred.
- Skilled at building relationships and interfacing with technical teams, business stakeholders, and third-party service providers to ensure seamless operations.
- Able to visualise data using a variety of approaches and platforms appropriate to the audience level.
- Some experience with or understanding of SQL and Google BigQuery.
How we’ll deliver for you:
At Australia Post, we believe in investing in our people and fostering a supportive and inclusive work environment. Here’s how we’ll deliver for you:
- Career Development: We offer opportunities for professional growth and development, helping you to build a rewarding career.
- Work-Life Balance: We understand the importance of work-life balance and offer flexible working arrangements to support your personal and professional needs.
- Employee Wellbeing: We prioritise the wellbeing of our employees, providing resources and support to ensure a healthy and safe work environment.
We’re delivering together at Australia Post, acknowledging the Traditional Custodians of the land on which we operate, live and gather as employees. We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.
If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.
Digital Analyst in Melbourne employer: Australia Post
Australia Post is an exceptional employer that fosters a culture of connection and inclusivity, allowing employees to bring their whole selves to work. With flexible working arrangements, opportunities for professional growth, and a commitment to diversity, Australia Post empowers its team members to make a meaningful impact on the Australian community while enjoying a supportive and collaborative work environment. The role of HR Operational Excellence Partner offers a unique chance to drive continuous improvement initiatives and leverage emerging technologies in a dynamic setting.
