At a Glance
- Tasks: Help customers with their needs and manage transactions at Australia Post.
- Company: Join the friendly team at Australia Post, connecting communities.
- Benefits: Competitive pay, training opportunities, and discounts on your favourite brands.
- Other info: Diverse and inclusive workplace with growth opportunities.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 29.72 - 29.72 $ per hour.
Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills. It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience. That’s a big responsibility, but you're the go-to team with the know-how, delivering essential and excellent service for people every day.
Shift time after training: Monday to Friday between 8.45 - 5:06pm, 5 hours per day, start and finish times will vary.
Pay rate: $29.72 / hour increases to $31.77 / hour after approx. 3 months, + 12% Superannuation.
About the opportunity: As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
- Performing customer sales and service transactions with customers.
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
- Assisting customers with mail and parcels lodgements and associated costs.
- Building rewarding relationships with customers by understanding their needs.
- Assisting with administrative duties such as stocktaking and record maintenance.
About you: You’re a friendly, enthusiastic and reliable personality who loves working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
You’ll also need to:
- Have experience in customer service and/or cash handling.
- Be fit to lift up to 16kgs of mail and parcels regularly and stand for your shift.
What else is in it for you?
- Work with a diverse, supportive team where you have the opportunity to connect and collaborate every day.
- Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers.
- Opportunities for training, growth and development in customer experience or other areas of the business.
- Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources.
All walks, one route. It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose. We welcome people of all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us.
Retail Customer Service Officer employer: Australia Post Group
At StarTrack, located in Botany, we pride ourselves on being part of the Australia Post Group, offering a dynamic work environment that champions diversity and inclusion. As a Supervisor, you'll lead a passionate team dedicated to delivering exceptional service while benefiting from ongoing professional development opportunities and a culture that values innovation and collaboration. Join us to be part of a supportive workplace where your contributions make a real difference in the lives of Australians.
