At a Glance
- Tasks: Lead a diverse team to enhance customer experiences and drive insights.
- Company: Join Australia Post, a trusted name in delivering services to millions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and customer-centric culture.
- Why this job: Shape the future of customer experience and make a real difference.
- Qualifications: Proven leadership skills and experience in customer experience management.
The predicted salary is between 117000 - 143000 $ per year.
Australia Post is seeking a strategic Head of Customer Experience in Melbourne to shape the future of customer experiences across the enterprise. You will lead a diverse team spanning customer experience, insights, quality, change and analytics, ensuring the contact centre and service operations deliver for millions of Australians.
Reporting to the General Manager, Customer Success, you will champion a customer-led culture, use data to drive improvements, elevate Voice of Customer programs.
Head of Customer Experience & Insights in Melbourne employer: Australia Post Group
At StarTrack, located in Botany, we pride ourselves on being part of the Australia Post Group, offering a dynamic work environment that champions diversity and inclusion. As a Supervisor, you'll lead a passionate team dedicated to delivering exceptional service while benefiting from ongoing professional development opportunities and a culture that values innovation and collaboration. Join us to be part of a supportive workplace where your contributions make a real difference in the lives of Australians.
