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Name
Retail Customer Service Officer
Site / Location
Bridgetown Post Office
Ref #
12387230
Entity
Australia Post
Opening Date
14-Aug-2026
Suburb
Bridgetown
Work Type
Casual
Description & Requirements
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Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills. It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience. That's a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.
About the opportunity
As our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It's our retail teams who make sure that every experience they have is a great one. And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
- Casual Position | "On Call" after training your roster will include a mix of both scheduled and unscheduled shifts
- Monday to Friday, between 8:45 a.m. and 5:06 p.m.
- Extensive, supportive full time (paid) training for 6 weeks on commencement, Monday - Friday, 8:45 am - 5:06 pm
- After training, hours cannot be guaranteed as shifts will be to cover annual and sick leave, you may be called in at short notice.
- Loaded casual rate $35.01 / hour increases to $37.42 / hour after 3 months, + 12% Superannuation
- Junior rates apply for those under 21 during training
You’ll be
- Performing customer sales and service transactions with customers.
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
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Retail Customer Service Officer in Bridgetown employer: Australia Post Group
At StarTrack, located in Botany, we pride ourselves on being part of the Australia Post Group, offering a dynamic work environment that champions diversity and inclusion. As a Supervisor, you'll lead a passionate team dedicated to delivering exceptional service while benefiting from ongoing professional development opportunities and a culture that values innovation and collaboration. Join us to be part of a supportive workplace where your contributions make a real difference in the lives of Australians.
