At a Glance
- Tasks: Provide technical support for solar energy systems and troubleshoot performance issues.
- Company: Join KSTAR, a global leader in renewable energy solutions.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on collaboration and innovation.
- Why this job: Be part of a team powering a sustainable future with innovative technology.
- Qualifications: Master's degree and 2 years of engineering experience required.
The predicted salary is between 62208 - 76032 $ per year.
Job Type: Contract position | Full time position
Job Description
Pay: AU$70,000.00 - AU$90,000.00 per year Role Summary KSTAR is a leading global provider of solar inverters, energy storage systems, and EV charging solutions.
Backed by over 30 years of experience, our operations span more than 100 countries and are powered by a team of over 4,300 professionals worldwide.
Our dedicated team of over 700 R&D engineers drives innovation in inverter technology, data centre solutions, and next-generation renewable energy systems.
We cultivate a collaborative, dynamic, and forward-thinking work environment where talented professionals can thrive and realise their potential.
Join us in powering a sustainable future.
Responsibilities
- Provide technical support for residential and commercial battery energy storage systems, hybrid inverters, solar PV systems and backup power solutions.
- Diagnose and resolve inverter, battery, communication and system performance issues using technical documentation, monitoring data and fault records.
- Support system configuration, commissioning, testing and ongoing performance optimisation.
- Provide technical guidance to installers and customers on fault diagnosis, troubleshooting and corrective actions.
- Assist with technical escalations and coordinate with internal engineering teams to resolve complex technical issues.
- Review and interpret electrical drawings, single-line diagrams, product manuals and technical specifications to support troubleshooting and system implementation.
- Provide technical support relating to battery management systems, energy management systems, metering, current transformers and communication protocols such as Modbus and RS485.
- Support compliance with relevant Australian electrical standards, grid connection requirements and distribution network service provider processes.
- Prepare technical service records and clearly communicate technical findings and recommended solutions to customers, installers and internal teams.
- Work closely with sales and product teams to provide technical advice on customer enquiries and project-specific product suitability.
About you Experience
- At least 2 years of relevant engineering work experience.
- Candidates must have relevant engineering work experience in both China and Australia.
- Candidates must be able to use both Chinese and English as working languages.
Skills and Competencies
- Strong knowledge of residential and commercial battery energy storage systems, hybrid inverters, solar PV systems and backup power applications.
- Ability to diagnose inverter, battery, communication and system performance faults using technical documentation, monitoring data and fault records.
- Ability to support system configuration, commissioning, testing and ongoing performance optimisation.
- Understanding of battery management systems, energy management systems, metering, current transformers and common communication protocols, including Modbus and RS485.
- Ability to interpret electrical drawings, single-line diagrams, product manuals and technical specifications.
- Working knowledge of Australian electrical standards, grid connection requirements and distribution network service provider processes relevant to inverter and battery installations.
- Ability to guide installers and customers through fault isolation, corrective actions and technical escalations while observing electrical safety requirements.
- Clear technical communication and documentation skills, including preparing service records and explaining findings to customers, installers and internal engineering teams.
- Ability to work with sales and product teams on technical enquiries and project-specific product suitability.
- Relevant Qualifications
- A Master's degree or higher is required.
For the candidate Full time contract (fixed, two-year contract) Please only apply if you have full working rights in Australia.
- No recruitment agencies please
- Work
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Technical Support Engineer employer: AUSTRALIA PEO PTY LIMITED
KSTAR is an exceptional employer, offering a dynamic and collaborative work culture that empowers Technical Support Engineers to thrive in their roles. With a strong focus on innovation and sustainability, employees benefit from ongoing professional development opportunities and the chance to work with cutting-edge technology in the renewable energy sector. Located in Mulgrave, VIC, KSTAR provides a hybrid work environment that promotes work-life balance while contributing to a greener future.
