At a Glance
- Tasks: Lead daily operations of a ski-in ski-out lodge, ensuring premium guest experiences.
- Company: Nelse Lodge, a re-imagined icon in Falls Creek with a vibrant alpine atmosphere.
- Benefits: Competitive salary, unique mountain setting, and opportunities for professional growth.
- Other info: Relocation to Falls Creek is necessary; embrace the alpine lifestyle!
- Why this job: Join a dynamic team and create unforgettable experiences for guests in a stunning location.
- Qualifications: 2+ years in hotel management, strong leadership, and financial skills required.
The predicted salary is between 62100 - 75900 $ per year.
Nelse Lodge is a re-imagined Falls Creek icon, offering ski-in ski-out lodge rooms and apartments in the heart of the village. Beyond the winter season, it operates as a high-performance base for sports camps, teams and corporate retreats. Guests enjoy an on-site bar and restaurant, gym and spa, and a warm alpine atmosphere.
We are seeking an experienced Hotel and Resort Manager to lead the day-to-day operation of Nelse Lodge. You will manage a multi-faceted property, from accommodation and food and beverage to the gym and spa, while delivering a premium guest experience and protecting the lodge’s reputation. This is a hands-on leadership role for someone who enjoys working closely with their team and guests in a unique mountain setting.
Duties And Responsibilities
- Lead and oversee reservations, front desk, housekeeping and guest services to deliver a seamless stay for lodge, apartment and group guests.
- Plan and supervise the bar and restaurant, including event, function and corporate retreat activities.
- Coordinate with coaches and organisers to deliver training camps, team bookings and retreats that meet group needs.
- Oversee security arrangements, grounds, property and facility maintenance, including the gym, sauna and outdoor plunge pools.
- Ensure compliance with liquor licensing requirements, occupational health and safety regulations and other relevant legislation.
- Monitor and review guest feedback and satisfaction, and act on opportunities to improve the guest experience.
- Manage accounting, budgeting and purchasing activities, including supplier relationships and cost control.
- Recruit, train, roster and mentor a team across seasonal peaks.
- Provide guests with local tourism information and arrange tours and transport where required.
Candidate criteria we are looking for
- Minimum 2 years of experience in a hotel, resort or lodge management role.
- Qualification in hotel management, hospitality, business or tourism is desirable, or relevant experience in lieu of formal qualifications.
- Current RSA certification and a sound understanding of liquor licensing obligations.
- Demonstrated experience managing multiple departments, such as accommodation, food and beverage, and facilities.
- Strong financial acumen, including budgeting, purchasing and cost control.
- Excellent leadership skills, with experience training and developing teams of skilled and unskilled staff.
- Exceptional written and verbal communication skills, with a guest-focused approach.
- Proficiency with property management and room booking systems, plus Word, Excel and Outlook.
- Strong problem-solving skills and the ability to work independently in a remote alpine environment.
- Knowledge of OHS compliance and safe workplace practices.
- Willingness to relocate to Falls Creek.
Full Time Hotel and Resort Manager in Falls Creek employer: Australia Chef Migration
At Ambassador Orange, we pride ourselves on fostering a vibrant work culture that values teamwork and exceptional service. As a Hotel Service Manager, you'll not only lead a dedicated team in delivering outstanding guest experiences but also benefit from ongoing professional development opportunities in the heart of a beautiful resort setting. Join us to be part of a supportive environment where your contributions are recognised and rewarded, making every day at work meaningful and fulfilling.
