At a Glance
- Tasks: Help customers with their banking needs and provide a seamless branch experience.
- Company: Join ANZ, a leading bank focused on community and customer wellbeing.
- Benefits: Competitive pay, career growth, and a supportive team environment.
- Other info: Embrace change and grow your skills in a collaborative team.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic banking landscape.
- Qualifications: Customer-focused attitude and willingness to learn; retail experience is a plus.
The predicted salary is between 41179 - 50329 $ per year.
Department: AR Branch
Division: Australia Retail
Location: Shepparton
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Banking Consultant in our Retail Banking, you’ll play a key role in helping to provide customers with a seamless banking experience, through meeting each customer’s end-to-end financial needs and goals across transaction activities, needs-based conversations and educating them on the financial solutions available, including digital. This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied but strong advocates for ANZ.
You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future while helping to build ours.
What will your day look like?
- Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions.
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility to ‘know your customer’ from a risk perspective.
- Ensure compliance with ANZ and branch policies and procedures.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
- Exceptional customer focus - retail experience is an advantage.
- Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
- Ability to multi-task and highly adaptable to change and ambiguity.
- Willingness to work in a collaborative team environment.
- Sound understanding of compliance.
- Excellent communication and interpersonal skills.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
Banking Consultant – Shepparton VIC employer: Australia and New Zealand Banking Group Limited
At ANZ, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. Our Sydney location provides a dynamic environment where you can thrive as a Software Engineer, with access to extensive resources and opportunities for professional growth. We celebrate diversity and offer flexible working arrangements, ensuring that every team member can contribute meaningfully while enjoying a fulfilling career.
Contact Details:
Australia and New Zealand Banking Group Limited Recruitment Team
