At a Glance
- Tasks: Support customers with quotes, orders, and freight coordination in a friendly team.
- Company: AustraHort, a reputable supplier of native seed and horticultural products.
- Benefits: Flexible part-time hours, career growth opportunities, and a supportive work environment.
- Other info: Work locally in Redlands/Bayside with varied tasks every day.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Customer service or administration experience, attention to detail, and Microsoft Office skills.
The predicted salary is between 40500 - 49500 $ per year.
AustraHort is looking for an organised and customer-focused Customer Service & Administration Officer to join our friendly team. This role is ideal for someone who enjoys working with systems, takes pride in accuracy and loves keeping things organised. You'll support our customers by preparing quotes, processing orders, coordinating freight and maintaining accurate records while working as part of a supportive small office team.
This is a permanent part-time role with weekly hours agreed with the successful applicant, which may include school hours five days per week or a 4 day work week. As the business continues to grow, this role offers genuine opportunity to expand in both responsibility and career development.
Key responsibilities
- Respond to customer enquiries by phone and email
- Prepare customer quotations and process sales orders
- Coordinate freight and customer deliveries
- Prepare invoices and supporting documentation
- Manage customer backorders and follow up enquiries
- Maintain accurate records using Sage and Microsoft Office
- Update website products and pricing
- General administration and office support
What we're looking for
- Has previous customer service or administration experience
- Has excellent attention to detail
- Is highly organised and enjoys following systems and processes
- Is confident using Microsoft Office (Sage experience is an advantage)
- Enjoys working in a small, collaborative team
- Takes initiative and is always looking for better ways to do things
Work locally in the Redlands/Bayside area. Varied role where no two days are the same. Opportunity to grow with the business over time.
AustraHort Australia has been supplying native seed and horticultural products across Australia for more than 20 years. We're proud of our reputation for quality, customer service and innovation and we're looking for someone who shares our commitment to delivering an exceptional customer experience.
Customer Service and Administration Officer in Cleveland employer: Austrahort Australia Pty Ltd
AustraHort Australia Pty Ltd is an excellent employer located in the vibrant Redlands/Bayside area, offering a friendly and supportive work environment where employees can thrive. With a focus on customer service and administration, this part-time role provides flexibility, allowing for school hours or a four-day work week, while also presenting genuine opportunities for career growth as the business expands. Join a small, collaborative team that values initiative and innovation, and be part of a company with over 20 years of commitment to quality and exceptional customer experiences.
Contact Details:
Austrahort Australia Pty Ltd Recruitment Team
