At a Glance
- Tasks: Answer calls, assist patients, and manage the switchboard with empathy and accuracy.
- Company: Austin Health, a leading health service with a focus on patient care.
- Benefits: Generous salary packaging, wellness initiatives, onsite childcare, and career development.
- Other info: Join a diverse team committed to cultural safety and health equity.
- Why this job: Make a real difference in patient experiences while developing your skills.
- Qualifications: Excellent communication skills and a patient-focused approach.
The predicted salary is between 40500 - 49500 $ per year.
About Switchboard Services
Switchboard Services form part of the Information & Services Directorate and are often the health service's first point of contact with the public.
Our team is responsible for managing both the switchboard and the reception desk located at the main entrance of Austin Hospital, as well as supporting patients to access and navigate Austin Health's Patient Portal
About the role
We are seeking a Switchboard Operator to work with our team on an on-going part-time basis of 30 hours per week.
A regular day will see you
- Answer, screen and appropriately prioritise all telephone calls and enquiries, including responding to patient enquiries via phone and email regarding access, navigation, and use of Patient Portal and providing clear, empathetic, and accurate information to support their digital experience.
- Action emergency procedures, initiate emergency paging, and make public address announcements when necessary.
- Maintain and update the Switchboard contact database and review & action emails related to out-of-hours rosters.
- Provide shift coverage as per the 24/7 roster requirements, work on the switchboard and reception desk, and ensure flexibility and punctuality.
- Communicate effectively with the team, assist with training new staff, ensure patient confidentiality, and promote a supportive working environment.
About you
As a Switchboard Operator, you will be someone who has excellent communication skills, with a strong commitment to excellence in patient care.
You'll bring energy and drive to your work and have a keen interest in developing your skillset.
To be successful in this role, you'll bring with you
- Excellent communication skills
- Patient focus approach to service delivery
- Excellent computer skills
- Flexible and responsible attitude
- Our benefits
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:
- Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
- A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
- Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
- Mentoring and career development opportunities.
We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People.
We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities.
We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.
Switchboard Operator in Melbourne employer: Austin Health
Austin Health is an exceptional employer that prioritises employee well-being and professional development in the vibrant city of Melbourne. With a strong commitment to fostering a collaborative work culture, employees benefit from comprehensive training programs and opportunities for career advancement, making it an ideal place for those looking to make a meaningful impact in the healthcare sector.
