At a Glance
- Tasks: Provide technical support and expertise for mining equipment clients across Western Australia.
- Company: Join Austin Engineering, a leader in customised mining solutions.
- Benefits: Enjoy competitive salary, ongoing training, and stable employment.
- Other info: Dynamic role with opportunities for travel and career growth.
- Why this job: Make a real impact by helping clients maximise their use of industry-leading products.
- Qualifications: 3+ years in technical support, strong communication skills, and relevant engineering qualifications.
The predicted salary is between 145000 - 156000 $ per year.
Reporting to the Sales Manager in WA, this full-time Product Support Advisor role will be responsible for providing technical support and product expertise to Austin Engineering's mining equipment clients across Western Australia. You will be based in our Perth office with regular site travel and play a key part in ensuring our customers receive exceptional service and get the most out of our industry-leading products.
What you'll be doing:
- Serving as the primary technical contact for clients, responding to inquiries and troubleshooting product issues in a timely manner.
- Providing training and guidance to customers on the proper operation and maintenance of our mining equipment.
- Liaising with our engineering and manufacturing teams to communicate customer feedback and requirements.
- Preparing technical documentation and user manuals to support the implementation and use of our products.
- Identifying opportunities to improve our product offerings and customer service based on client needs.
- Maintaining detailed records of all customer interactions and support activities.
What we're looking for:
- Preferably, minimum 3 years' experience in a technical support or product advisor role, ideally within the mining equipment industry.
- Strong understanding of the design, operation and maintenance of heavy equipment used in mining and extractive applications.
- Excellent communication and interpersonal skills to build trust and rapport with clients.
- Ability and willingness to provide support to our resource clients outside of normal business hours over the phone, if required.
- Demonstrated ability to quickly diagnose and resolve complex technical or product issues.
- Skilled at translating technical information into easy-to-understand guidance for customers.
- Tertiary qualification in a relevant engineering or technical discipline such as boilermaker in heavy fabrication is highly regarded.
What we offer:
- Ongoing training and development opportunities to expand your skills.
- Competitive salary with sales incentives structure.
- Stable, long-term employment with leading mining services provider.
Austin Engineering (ASX:ANG) is a leading designer, builder, and sustainer (on and off mine site) of customised mining solutions for the world’s largest mining companies. Headquartered in Perth, Australia, Austin provides our partners across six continents, innovative and market-leading end-to-end mining solutions.
Product Support Advisor in Perth employer: Austin Engineering Ltd
Austin Engineering Ltd is an exceptional employer, offering a dynamic work culture that prioritises safety, productivity, and quality in the heavy fabrication sector. Located in Kewdale, Perth, employees benefit from a collaborative environment that fosters professional growth through continuous improvement initiatives and opportunities to lead a skilled workforce. With a commitment to delivering projects on time and within budget, Austin Engineering provides a rewarding career path for those looking to make a meaningful impact in the manufacturing industry.
