At a Glance
- Tasks: Be the friendly voice for clients, guiding them through fire safety compliance.
- Company: Join Australian Fire Protection, a trusted name in fire safety for over 20 years.
- Benefits: Flexible hours, supportive team, full training, and opportunities for skill growth.
- Other info: Enjoy a stable work environment with a focus on teamwork and continuous improvement.
- Why this job: Make a real difference in people's safety while building your customer service skills.
- Qualifications: 1-2 years in customer service or client-facing roles; warm and organised personality.
Customer Service Officer – Fire Safety & Compliance
Fire safety compliance isn't optional for Australian businesses. You'll be the reason they get it right.
Australian Fire Protection (AFP) Full-Time or Part-Time Gold Coast Office
AFP has been Preparing People For Emergencies for over 20 years.
We provide fire training, evacuation diagrams, emergency plans, and compliance services to businesses across Australia.
We're a small, close-knit team — and we're looking for a warm, organised, people-focused Customer Service Officer to be the voice of our business and look after our clients from day one.
- Why You'll Love Working With Us
- Be part of a purpose-driven organisation that makes a real difference
- Flexible hours (full-time or part-time) to suit your lifestyle
- Supportive, close-knit team with full training provided
- Opportunities to grow your skills in customer service, and compliance
- Stable, long-standing business with a strong reputation in the industry
About the Role
This is a customer-first role.
You'll look after our existing client base — handling enquiries, processing renewals, following up bookings, and making sure clients feel well looked after.
You'll guide clients through their compliance journey, connect them with the right services, and keep things running smoothly behind the scenes.
This role blends customer service, sales support, and relationship management — perfect for someone who enjoys connecting with people and guiding them toward the right safety solutions.
Minimum requirement: 1–2 years in a customer service or client-facing role.
Key Responsibilities
- Be the first point of contact for existing and new clients — phone and email
- Follow up enquiries, renewals, and bookings promptly and professionally
- Guide clients through our service options and help them find the right solution
- Prepare quotes and process bookings using our CRM (training provided)
- Maintain accurate client records and keep the pipeline up to date
- Liaise with our training and operations team to coordinate smooth service delivery
- Support the Director with day‐to‐day client communications and admin
About You
You're a self-starter with a positive, solution-focused mindset who thrives on helping people. You'll bring:
- 1–2 years in a customer service, reception, or client-facing role
- Warm, confident phone manner — you can make anyone feel welcome and well looked after
- Clear, professional written communication — your emails are friendly and error‐free
- Organised and reliable — you follow up without being reminded and keep good records
- Positive, solution-focused attitude — you don't pass problems, you handle them
- Comfortable picking up new systems and product knowledge over time
- High integrity — you'll represent a business operating in a compliance environment
- What Success Looks Like
- You follow up leads promptly and professionally
- You communicate clearly and confidently with customers
- You stay organised and keep the CRM up to date
- You build trust quickly and represent our brand with pride
- You enjoy being part of a team that values safety, service, and continuous improvement
- What We Value
- Positive attitude and team spirit
- Honesty and ethical conduct
- Drive to achieve results while supporting others
- Commitment to customer care and safety
- Learn More About U
We've been keeping Australian workplaces safe for over 20 years — and we hire people who care about doing the job properly.
https://link. austfirepro. com. au/Australian-Business-Journal https://austfirepro. com. au
Customer Service Officer – Fire Safety & Compliance in Gold Coast employer: Austfirepro
Austfirepro offers flexible working hours, allowing employees to balance their professional and personal lives. The company fosters a supportive, close-knit team environment with comprehensive training provided, ensuring that staff can grow their skills in customer service and compliance. With over 20 years of experience in fire safety, Austfirepro is a stable employer with a strong reputation in the industry.
