At a Glance
- Tasks: Lead AWS Connect projects, design solutions, and optimise platform performance.
- Company: Join a leading tech firm focused on innovation and excellence.
- Benefits: Attractive salary, flexible work options, and growth opportunities.
- Other info: Dynamic team environment with a focus on collaboration and mentorship.
- Why this job: Shape the future of customer experience with cutting-edge technology.
- Qualifications: Expertise in Amazon Connect and strong leadership skills.
The predicted salary is between 135000 - 165000 $ per year.
Key Technical Skills:
- Amazon Connect architecture, configuration and platform administration
- Contact Flows, routing strategies, queues, profiles and customer journeys
- Amazon Lex bot integration and conversational AI design
- Connect APIs, Lambda integrations and event-driven architectures
- Contact Trace Records (CTR), Kinesis streaming and analytics integrations
- Amazon Connect security, SAML/SSO and identity integration patterns
- Workforce Management, Quality Management and Contact Lens capabilities
- Connect platform troubleshooting, operational support and service optimisation
- Infrastructure as Code and DevOps adoption for Amazon Connect configuration management
Technical Lead Behaviours:
- Provides authoritative technical leadership for the Amazon Connect platform
- Drives solution design alignment
- Owns technical delivery outcomes and platform quality standards
- Helps inform decisions balancing business and technical requirements
- Coaches and mentors engineers to build long-term Amazon Connect capability
- Proactively identifies design, delivery and operational risks
- Collaborates effectively across AWS, vendors and internal stakeholders
- Leads platform simplification and automation outcomes
- Promotes operational excellence, resiliency and customer experience outcomes
AWS Connect Technical Lead/Sr Engineer in Sydney employer: Aussie IT Jobs
Alois Australia is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Sydney. As an Adobe AEM Developer, you will not only have the opportunity to work on cutting-edge projects but also benefit from ongoing professional development and a supportive team environment that values your contributions. With a focus on employee growth and a commitment to delivering high-quality digital experiences, Alois Australia stands out as a rewarding place to advance your career.
We think you need these skills to ace AWS Connect Technical Lead/Sr Engineer in Sydney
Amazon Connect architecture
Configuration and platform administration
Contact Flows design
Routing strategies
Customer journey mapping
Amazon Lex bot integration
Conversational AI design
