At a Glance
- Tasks: Provide top-notch support to customers and troubleshoot issues in a dynamic call centre.
- Company: Join Aussie Broadband, a B Corp Certified company known for its awesome culture.
- Benefits: Enjoy flexible working, discounted internet, fitness perks, and generous parental leave.
- Other info: Be part of an inclusive team that celebrates diversity and community engagement.
- Why this job: Make a real difference in customer experiences while growing your career in tech.
- Qualifications: Customer service experience is a plus, but a passion for tech is what we value most.
The predicted salary is between 47250 - 57750 $ per year.
About Us
At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that's the Aussie way. As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability. We're proud to have been named one of Australia's Top Employers by HRD magazine. Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure. Our culture is built on five values that guide everything we do: Don't be ordinary, be awesome | Think BIG | Nobullsh*t | Be good to people | Have fun.
About The Role
In this role, you will provide first-class support to our residential customers. We will give you all the training you need to be able to help our customers and progress your career. This is a call-centre based role – you will be taking inbound calls and help with anything from basic troubleshooting to fault finding. We want to empower you to problem solve and deliver our customers the best experience possible.
What You'll Do
- Work 8‑hour shifts in our call centre on a rotational roster between 8am and 12am, Monday to Sunday, including public holidays.
- Commit to up to 37.5 hours per week.
- Have an interest in learning about the telco industry (experience is helpful but not essential).
- Possess a genuine curiosity about IT and technology.
- Have a background in accounts or customer service.
- Exhibit confident computer skills and comfort with basic data entry.
- Demonstrate warm, clear communication with a collaborative, empathetic approach.
What You'll Bring
- Creating positive customer experiences while meeting service standards.
- Supporting customers with account and technical enquiries across multiple channels.
- Managing calls with care and attention.
- Gently troubleshooting non-service-related issues.
- Navigating challenging conversations professionally and escalating when needed.
- Following supportive help desk processes, account procedures, and privacy guidelines.
Why Join Us
At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day – it's just one of the ways we live our value of 'Be good to people.' We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.
The Good Stuff
- 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave).
- Discounted internet up to the value of $109 per month.
- 20% off Mobile services.
- Fitness Passport for access to multiple gyms and pools across Australia.
- Flexible working arrangements.
- Employee Assistance Program (EAP).
- Discounts with Specsavers, HCF, and many more.
- Monthly rewards and recognition.
- Internal training and development resources to support your career growth.
- Yearly Aussie merch allowance.
Ready to Join?
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.
Customer Service Consultant in Traralgon employer: Aussie Broadband
Aussie Broadband is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. With flexible work arrangements and a strong focus on employee growth, you will have the opportunity to lead a talented engineering team while making a significant impact on scalable and secure software solutions. Join us in a vibrant environment that values your contributions and supports your professional development.
