At a Glance
- Tasks: Lead and develop a team delivering top-notch residential service activations.
- Company: Join a dynamic telecommunications company in Dandenong South.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Fast-paced environment with a focus on collaboration and continuous improvement.
- Why this job: Make a real impact by coaching a high-performing team and enhancing customer experiences.
- Qualifications: Leadership experience and a solid understanding of the telco industry required.
The predicted salary is between 62100 - 75900 $ per year.
We're looking for a Residential Activations Team Leader to join us in a 12 month secondment, full-time role, based in our Dandenong South office. The position is offered on a full-time basis and leads a team of Residential Activations Consultants. In this role, you'll lead and develop a high-performing team responsible for delivering residential service activations, ensuring customers receive timely, accurate and professional support throughout their connection journey. You'll play a key role in driving operational performance, coaching team members, maintaining quality standards and achieving service delivery objectives. This opportunity is ideal for an experienced people leader with a strong customer service or telecommunications background who thrives in a fast-paced environment and enjoys developing others while delivering exceptional customer outcomes.
What You'll Do
- Lead, coach and develop a team of Residential Activations Consultants.
- Oversee the delivery of high-quality and timely activation support to residential customers.
- Manage team performance and ensure operational targets and service standards are achieved.
- Deliver ongoing training, coaching and development to team members.
- Act as an escalation point for customer and activation-related enquiries.
- Ensure quality assurance standards are consistently maintained across the team.
- Work closely with internal stakeholders to support seamless service delivery.
- Drive continuous improvement initiatives and support departmental projects.
- Monitor KPIs, customer service measures and operational performance outcomes.
- Foster a positive, collaborative and high-performing team culture.
What You'll Bring
- Previous leadership experience with the ability to lead, motivate and develop teams.
- A solid understanding of the telecommunications industry.
- Experience in activations support, customer service, accounts or similar operational environments.
- Outstanding communication and interpersonal skills.
- Strong problem-solving and decision-making capabilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Advanced computer and system navigation skills.
- A customer-first mindset with a focus on delivering exceptional service outcomes.
- The ability to adapt quickly to changing priorities and business needs.
Residential Activations Team Leader employer: Aussie Broadband
Aussie Broadband is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. With flexible work arrangements and a strong focus on employee growth, you will have the opportunity to lead a talented engineering team while making a significant impact on scalable and secure software solutions. Join us in a vibrant environment that values your contributions and supports your professional development.
