At a Glance
- Tasks: Lead a dynamic team in stakeholder engagement and customer research to shape AusNet's strategy.
- Company: Join AusNet, a leader in the energy sector committed to net zero transition.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a supportive team that values diverse perspectives and innovation.
- Why this job: Make a real impact on energy strategies while engaging with diverse stakeholders.
- Qualifications: Experience in stakeholder engagement and strong communication skills are essential.
The predicted salary is between 119250 - 145750 $ per year.
About the role
Reporting to the
General Manager, Public Affairs , you’ll lead a small, high‑performing team responsible for stakeholder engagement, customer research and insight generation across Aus Net.
You’ll work across the business to ensure customer and stakeholder perspectives are embedded into strategy, planning and proposals – playing a key role in shaping Aus Net’s reputation, regulatory outcomes and transition to net zero.
- What you’ll be doing
- Leading and developing a team of engagement and research specialists.
- Designing and overseeing high‑quality engagement processes linked to major business planning initiatives (including price reviews).
- Overseeing Aus Net’s customer research program, including customer satisfaction and energy sentiment tracking.
- Managing key customer and stakeholder forums and advisory groups.
- Acting as a trusted adviser to leaders across the business on engagement strategy and customer insights.
- Translating engagement and research outcomes into clear, actionable business impact.
- Strengthening Aus Net’s customer‑centric approach to planning, decision‑making and delivery.
- Building and maintaining strong relationships with customers, advocates, industry, regulators and government.
- Promoting Aus Net’s work externally, including through the annual Energy Charter Disclosure reporting and stakeholder newsletter.
What we’re looking for
- Strong experience leading stakeholder engagement and/or customer insight functions in complex environments.
- Confidence and experience engaging effectively with senior leaders, external stakeholders and diverse audiences.
- Excellent judgement, communication and relationship‑building skills.
- Ability to translate complex technical or regulatory concepts into clear, accessible engagement materials.
- Experience leading people and managing competing priorities.
- Exposure to the energy sector, regulation or price reviews is highly regarded, but not essential.
We’re committed to building an inclusive culture and a diverse workforce.
We believe different perspectives are essential to our success, and we encourage all applicants to apply.
If you need any adjustments during the recruitment process, we're happy to discuss how we can support you.
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Strategic Insights & Engagement Manager employer: AusNet
AusNet is an exceptional employer that prioritises purpose and people, fostering a collaborative work culture where employees can thrive while tackling the complex challenges of the energy sector. With a strong commitment to employee growth, AusNet offers opportunities for professional development and meaningful contributions to cyber security initiatives, all within a supportive environment that values diversity and inclusion. Join us in shaping the future of energy and making a real impact in our communities.
