At a Glance
- Tasks: Support members, manage enquiries, and assist with events in a dynamic team environment.
- Company: Join AusIMM, Australasia's leading professional association for the resources sector.
- Benefits: Full-time role with opportunities for skill development and a collaborative culture.
- Other info: Inclusive workplace encouraging diverse applicants; fixed-term contract until June 2027.
- Why this job: Make a real difference by helping members succeed and contributing to exciting projects.
- Qualifications: 1-2 years in customer service; strong communication and organisational skills required.
The predicted salary is between 56700 - 69300 $ per year.
- Melbourne | Full-time, fixed-term to 30 June 2027 | Office-based
- Put your customer service and outreach skills to work in a professional association.
- Enjoy a varied role supporting members, setting up new members for success, making sure data is up-to-date, and assisting with events and improvement projects.
- Build on your reception, call centre or office-based customer service experience.
Enjoy helping people and thrive on variety?
If you've spent the past year or two dealing with a myriad of enquiries, helping customers and keeping everything on track in a busy team environment, this could be your next step.
We're looking for a friendly, organised Customer Service Assistant to join Aus IMM's Member Engagement team.
You'll help members get the information and support they need, be an integral contributor to growing our membership, turn a hand to whatever needs to be done and be the first to jump into new projects and improvements.
About the role
Your day will involve a mix of customer service, including
- Responding to phone and email enquiries from members and people interested in joining.
- Proactively following up membership applications, renewals and upgrades.
- Welcoming new members and helping them get started.
- Updating member records and keeping our data super accurate.
- Supporting our volunteers to deliver member events, including helping with registrations, event arrangements and attendee communications.
- Contributing to improvement projects.
About you
You'll bring around 1–2 years' proven experience in an office-based customer service role, such as reception, a call centre, customer support or member services.
We're looking for someone who
- Communicates confidently and professionally, both over the phone and by email.
- Is proactive, helpful and takes ownership of tasks, following them through to completion.
- Has an exceptional eye for detail and takes genuine pride in producing accurate, high-quality work.
- Is highly organised, manage competing requests and keep things moving without losing sight of the detail.
- Is comfortable using Microsoft Office and customer databases, and learning new systems, particularly AI.
- Enjoys working in a team and variety in your day.
Your customer service experience, can-do attitude and willingness to learn are what matter although any experience in membership or the resources sector would be an advantage.
About Aus IMM
Aus IMM is Australasia's peak body for people working in the resources sector.
We support our members through professional development, events, industry connections and membership services.
You'll join a collaborative team, with opportunities to broaden your skills across member services, administration and event support.
This is a full-time, fully office-based role in Melbourne, on a fixed-term contract until 30 June 2027.
Interested?
To be considered for this role, you must have the right to work in Australia. Please note, only shortlisted candidates will be contacted.
Aus IMM is committed to an equal, diverse and inclusive workplace.
We encourage applications from people of all ages, ethnicities, nationalities, identities, and cultures including those living with disabilities, Aboriginal and Torres Strait Islander peoples, LGBTQI+ community.
Customer Service Assistant in Melbourne employer: AusIMM
AusIMM is an exceptional employer, offering a collaborative and high-performing work culture that empowers employees to thrive in their careers. With a strong commitment to professional development and inclusivity, team members can expect meaningful growth opportunities while working in vibrant offices located in Perth or Brisbane. As the 2024 Association of the Year, AusIMM provides a unique chance to contribute to impactful initiatives within the resources sector, making it an attractive workplace for those seeking rewarding employment.
