At a Glance
- Tasks: Liaise with patients and healthcare professionals to manage hospital fees and provide exceptional customer service.
- Company: Join AusHealth, an Aussie charity dedicated to health and wellbeing.
- Benefits: Flexible work arrangements, salary sacrifice options, and competitive pay.
- Other info: Gain valuable experience in a supportive environment with career growth opportunities.
- Why this job: Make a real difference in healthcare while supporting groundbreaking medical research.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 67275 - 72450 $ per year.
Great opportunity to build your career within the Health Industry!
- Flexible working arrangements including the option of compressed work weeks
- Salary sacrifice (up to $15,900)
Who are we?
Aus Health are an Australian owned health and wellbeing charity that provides services, products and consultation for researchers, workplaces, hospitals, and healthcare.
With the profits made from our workplace safety services and billing resolutions, we fund ground-breaking medical research conducted right here in Australia.
How will I help?
We are seeking a self-motivated and pro-active individual to join our team based at our Brisbane office.
What will my day to day look like?
Over a rotating roster, your responsibilities include, but are not limited to the following:
- Liaising with patients, Medical Consultants, and external organisations relating to hospital fees and charges (face to face at one of our client hospitals, or over the phone).
- Meet patients in the hospital to obtain financial consent, relevant admission & private health insurance paperwork to collect fees.
- Assisting with the resolution of account queries for patients and Health funds.
- Provide exceptional customer service through building and maintaining effective relationships.
- Maintain Confidentiality of patient records.
- Ensure all contractual requirements, Privacy and ACCC/ASIC Debt Collection Guidelines are adhered to.
What do I need?
To be successful in this role, you will have
- Prior experience in a similar healthcare role (desirable, but not essential).
- Excellent interpersonal and communication skills.
- Exceptional organisation and time management.
- An understanding of private health insurance cover and associated processes (desirable).
- Excellent computer literacy skills with proficiency in the MS Office suite (essential).
- Resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship.
- Ability to work collaboratively with a multi-disciplinary team.
- Ability to problem solve and negotiate.
- High level of accuracy and attention to detail.
So, why join us?
- Increased take-home pay with access to salary sacrifice, as part of a Charity
- Access to Salary Packaging and Novated Leasing
- Support for your success including industry leading on-the-job training and personal development
- Support to attain competencies in performing the PLO role
- Being an integral part of assisting our Scientific Research into Cancer and Diabetes
Appointment to this role is conditional upon the provision of a National Police Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history.
It is a requirement of this role that you are and remain fully vaccinated against COVID-19.
No Agencies or Agency representations thank you.
Company Overview
Aus Health are an Australian-owned health and wellbeing charity, providing services for workplaces, hospitals and health care services with the profits funding ground-breaking medical research.
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Patient Liaison Officer in Brisbane employer: AusHealth inc
AusHealth is an exceptional employer that prioritises employee well-being and professional growth, offering flexible working arrangements and generous salary sacrifice options. Our supportive work culture fosters collaboration and innovation, making it an ideal environment for those looking to make a meaningful impact in the health industry while enjoying a balanced lifestyle in vibrant Brisbane.
