At a Glance
- Tasks: Lead strategic customer experience initiatives and enhance digital journeys using AI.
- Company: Join Ausgrid, a leader in customer-centric energy solutions.
- Benefits: Attractive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on measurable improvements and digital transformation.
- Why this job: Make a real difference in customer experiences while driving innovation.
- Qualifications: Proven experience in customer experience leadership and team management.
The predicted salary is between 135000 - 165000 $ per year.
Ausgrid seeks an experienced Customer Experience leader to drive strategic CX initiatives, overseeing outages, connections, and complaints with a focus on AI-enabled self-service.
You will shape roadmaps, measure outcomes, and elevate customer outcomes across the organisation.
You will manage a small team, influence executives, and partner with business units to deliver measurable improvements in journeys and operational efficiency while leveraging digital channels and conversational AI.
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Senior Manager, Customer Experience & Digital Journeys employer: Ausgrid
Ausgrid is an exceptional employer, offering a competitive salary and a range of benefits including salary sacrificing options, discounted health insurance, and a supportive work culture that prioritises safety and collaboration. With opportunities for professional growth through training and mentorship, employees are empowered to thrive in their roles while contributing to a sustainable energy future for Australia. Located in the vibrant regions of Wallsend and Newcastle, Ausgrid fosters a community-oriented environment where your work truly makes a difference.
