At a Glance
- Tasks: Manage construction contracts and provide top-notch customer service throughout the build process.
- Company: Join AusCoast Builders, a rapidly growing company with a vibrant team culture.
- Benefits: Generous compensation, career progression, bonuses, and a fun work environment.
- Other info: Dynamic office environment with opportunities for personal growth and development.
- Why this job: Be part of a winning team and make a real impact in the construction industry.
- Qualifications: Customer service skills and ability to manage multiple tasks; construction experience is a plus.
The predicted salary is between 56700 - 69300 $ per year.
Aus Coast Builders are working towards being one of the fastest growing companies in our sector, we are rapidly expanding our team on the Gold Coast while providing ongoing development and career progression.
As a company we value our team, our customers, growth, team culture and a winning attitude.
About the Role
We are seeking a Construction Administrator to join the Insurance team as we expand nationwide.
This role stems from growth in our team as well as our current team members being promoted.
You will be in charge of your own portfolio of tasks and you will provide high level customer service to our valued customers working in pre site and post site functions of the build.
This is the third time in the last 6 months that we have replaced this role due to internal promotions.
A background in construction is desirable but excellent candidates without construction experience will be considered.
- Key tasks / duties you will undertake
- Building Contracts: Compiling all Building Contracts associated to the authorised repairs - HIA, Master Builders.
- Daily
Tasks: Build portfolio management, actioning and responding to emails and communications and phone calls from Insureds and Insurers.
Updating all internal systems, claim files and report, scheduling Subcontractors, allocating Work Orders, Contracts administration.
- Customer Relations: Inbound / Outbound calls relating to Insurance Builds and management of your customers experience.
- Job Registration: Registering / lodging new claims and data entry
- Client Liaison: Ongoing correspondence and updates to Insureds, Insurance Companies and Loss Adjusters.
- Enquiry and Claim resolution: Resolving all enquiries that may arise throughout the claim & build process.
- Role Criteria
- Ability to manage high volume of builds / job portfolio.
- Building & Construction experience - ideal but not essential.
- Ability to plan and see the "big picture".
- Excellent customer service skills- better then anyone else you know.
- Ability to build relationships with Customers and External Stakeholders.
- Excellent time management skills and ability to prioritise workload - highly organised.
- Strong administrative abilities.
- Technology: Ability to work over multiple different Portals / Systems simultaneously.
- Willingness to work in a fast-paced office and environment.
Ideally you will be looking for a place where not only you come to work, but you come to have fun and be a part of a great team culture.
As a company we strive for team work, creating a fun culture, team incentives, investing in personal growth, great systems & procedures.
What Can We Offer You?
- You will be compensated generously, have career progression, be given the opportunity to grow and develop your career.
- Bonuses will be implemented as you progress, become proficient & add more value to the company and team.
Construction Administrator in Gold Coast employer: Auscoast Builders
At Auscoast Builders, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Customer Success Manager, you'll have the unique opportunity to work closely with our Founder and senior leaders, driving meaningful projects that enhance customer experiences while enjoying genuine career growth in a rapidly expanding business. With competitive remuneration and a focus on employee development, we are committed to supporting your professional journey in the dynamic construction industry.
