Fresenius Medical Care Australia is seeking a Customer Service Team Leader to lead and develop the Customer Service team, ensuring high-quality service across orders, enquiries and issue resolution.
You will oversee day-to-day operations, handle escalations, manage ticket flow and drive performance against KPIs and SLAs, partnering with logistics, finance and sales to improve processes and customer outcomes.
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Customer Service Team Lead: Elevate Support & KPIs in Sydney employer: AUS Fresenius Medical Care Australia Pty Ltd
Fresenius Medical Care is an exceptional employer, offering a supportive and collaborative work culture that prioritises both patient care and employee development. As a Dialysis Clinic Manager, you will have the opportunity to lead a dedicated team in delivering high-quality haemodialysis services while benefiting from career growth opportunities within a globally recognised organisation committed to innovation and excellence in healthcare. Join us in making a meaningful difference in the lives of patients living with chronic kidney disease in a role that truly values your expertise and leadership.
Contact Details:
AUS Fresenius Medical Care Australia Pty Ltd Recruitment Team
