Europcar WA is a recognised leader in the vehicle rental industry, providing a professional, dynamic, and rewarding working environment. We are committed to supporting career growth and delivering outstanding service to our customers.
We are currently looking to expand our Karratha team by appointing a proactive and service-driven Branch Supervisor.
About the Role
This is an excellent opportunity to take a leadership role in driving the success of our Karratha branch. Reporting directly to the Karratha Branch Manager, the Branch Supervisor will play a pivotal role in supporting the daily operations of the branch, ensuring that both customer service and operational objectives are consistently achieved.
You will be responsible for supervising front and back-of-house operations, motivating the team, and maintaining service excellence. This role requires a hands-on, solutions-oriented leader with a strong focus on operational efficiency, customer satisfaction, and team performance.
Key Responsibilities
- Manage and coordinate the optimal fleet mix within the branch to meet customer and business demands
- Drive rental utilisation, sales performance, and service delivery to achieve branch targets
- Proactively resolve day-to-day staffing and rostering issues
- Complete branch reporting, reconciliation, and compliance requirements as needed
- Foster and supervise a positive, productive working environment that promotes collaboration and team engagement
About You
The ideal candidate will have:
- A confident, positive, and proactive leadership style with the ability to take ownership of branch operations at a supervisory level
- Previous experience in car and/or truck rental (preferred but not essential)
- A desire to work in a hands-on operational role, actively supporting both customers and team members
- Strong interpersonal and communication skills, with the ability to coach and guide staff in both sales and service delivery
- A proven ability to exceed customer expectations, delivering a high-quality rental experience
- A competitive mindset, with a passion for teamwork and achieving results beyond sales targets
- A current unrestricted driver's licence (MR licence preferred)
Why Join Europcar WA?
- Be part of a professional and successful business
- Work in a challenging yet enjoyable environment
- Be apart of a well established business that has been operating in Western Australia for over 45 years!
Branch Supervisor - Karratha in Port Hedland employer: AUS Fleet Solutions
Europcar WA in Karratha is an exceptional employer that values proactive customer service and offers a dynamic work environment. With a strong commitment to employee growth, you will have opportunities to develop your skills while working alongside a supportive team that embraces diversity and encourages applications from Aboriginal and Torres Strait Islanders. The flexibility of shifts and the fast-paced nature of the role ensure that every day brings new challenges and rewards.
