At a Glance
- Tasks: Provide friendly, efficient phone support to customers and process orders accurately.
- Company: Join Ecolab, a global leader in hygiene and infection prevention solutions.
- Benefits: Hybrid work options, supportive team, and opportunities for contract extension.
- Other info: Fast-paced environment with potential for career growth.
- Why this job: Make a real impact on community health while developing your customer service skills.
- Qualifications: Experience in phone-based customer service and strong communication skills.
The predicted salary is between 37800 - 46200 $ per year.
Make a real impact by supporting customers who help keep our hospitals, hotels, aged care facilities and food businesses safe. Ecolab is a global leader in water, hygiene and infection prevention solutions. We partner with organisations that keep communities healthy, clean and operating with confidence. Join our high-performing Customer Service team and help deliver exceptional support to our customers across Australia and New Zealand.
About the Role
We are seeking a Customer Service Specialist with strong phone-based service experience and a passion for helping customers. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving and can confidently support customers with order queries, product information and service requests.
What You’ll Do
- Provide friendly, efficient and professional phone-based customer service to Ecolab customers
- Process manual orders with accuracy and attention to detail
- Track and follow up customer deliveries, ensuring orders arrive on time
- Liaise with internal teams (logistics, sales, service) to resolve customer queries
- Maintain accurate customer records and uphold Ecolab’s service standards
- Support general administration and workflow improvements as needed
What You Bring
- Previous experience in a phone-based customer service environment (essential)
- Strong communication skills with the ability to build rapport quickly
- High attention to detail and confidence in processing orders or data
- Ability to prioritise tasks and work efficiently in a fast-paced setting
- A positive, customer-first attitude and willingness to go the extra mile
- Experience in order management or logistics is highly regarded (but not essential)
Why Join Ecolab
- Be part of a global leader in sustainability, hygiene, and public health
- Work with a supportive, collaborative team who genuinely care about customers
- Hybrid work options available after onboarding
- Opportunity for contract extension or future permanent opportunities
- Work for a purpose-driven organisation making a real community impact
Customer Service Representative employer: (AUS) Ecolab Pty Ltd
Ecolab is an exceptional employer that places its people at the heart of its operations, offering a collaborative HR environment where you can make a meaningful impact. As a Senior HR Business Partner, you'll work closely with respected leaders in the Supply Chain and Healthcare sectors, contributing to significant organisational changes and workforce initiatives while enjoying the flexibility of a hybrid working model. With a strong commitment to employee development and inclusion, Ecolab provides ample opportunities for growth and connection across Australia and New Zealand.
