At a Glance
- Tasks: Coordinate participant services, manage rosters, and ensure high-quality support delivery.
- Company: Aus Care Community Services, a registered NDIS provider with a supportive team.
- Benefits: Join a growing team that values connection, empathy, energy, and impact.
- Other info: Opportunity for career growth in the NDIS sector.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in service coordination and strong organisational skills required.
The predicted salary is between 58500 - 71500 $ per year.
This is a hands-on Service Coordinator role covering rostering, intake, onboarding, compliance and administration. You'll work closely with the Managing Director and Support Coordination team to manage the day-to-day delivery of participant services and make sure participants receive consistent, high-quality support.
Key responsibilities
- Coordinate the commencement of new participant services, from referral through to first shift
- Meet weekly with the Support Coordination team to review new participants and those whose supports are being set up
- Provide the Managing Director with weekly updates on services, staffing and participant needs
- Respond to incidents, complaints and service concerns, record them, and escalate to the Managing Director
- Coordinate and maintain participant and support worker rosters
- Manage shift changes, cancellations, staff availability and vacant shifts
- Match support workers with participants based on their needs and preferences
- Complete support worker onboarding and keep checks, training and compliance documentation current
- Complete new participant intake and onboarding
- Prepare and maintain service agreements, intake forms and participant documentation
About you
- Previous experience in Service Coordination, Support Coordination, NDIS administration or a similar role
- Experience rostering and coordinating disability support services
- Experience using ShiftCare or a similar rostering/CRM system
- Experience using Asana or similar task and workflow management tools
- Experience with PRODA and the NDIS myplace provider portal
- Experience with internal audits or preparing for NDIS certification or verification audits
- A good understanding of the NDIS and participant-led support
- Strong organisation, time management and attention to detail
- Clear, warm communication with participants, families, staff and external stakeholders
- NDIS Worker Screening Check (or willingness to obtain before commencing)
About us
Aus Care Community Services is a registered NDIS provider supporting participants across Sydney and NSW. Our work is guided by four values: connection, empathy, energy and impact. We're growing and looking for an experienced, organised Service Coordinator to join our supportive, experienced team.
Service Coordinator in Sydney employer: Aus Care Community Services
At Aus Care Community Services, we pride ourselves on being an exceptional employer that values connection, empathy, energy, and impact. Our supportive work culture fosters collaboration and growth, providing ample opportunities for professional development within the NDIS sector. Located in Sydney, we offer a dynamic environment where you can make a meaningful difference in the lives of participants while enjoying a fulfilling career with a dedicated team.
Contact Details:
Aus Care Community Services Recruitment Team
