Aurum Poultry Co. is a growing Australian elevated poultry business supplying independent retailers, butchers, restaurants, foodservice customers and major accounts across Australia.
This role is responsible for delivering a high standard of customer service, accurate order management and strong day-to-day coordination across the business, with particular responsibility for supporting customers within Aurum's growing Vietnamese and Asian markets.
You will work closely with customers and internal teams including Commercial, Warehouse, Production, Logistics and Finance to help ensure orders are processed accurately, issues are resolved quickly and customers receive clear, professional communication.
This is a role for someone who enjoys working with people, solving problems and helping keep a fast-moving commercial operation on track.
Key responsibilities
Manage customer orders from receipt through to fulfilment and delivery
Respond to customer enquiries by phone, email and other communication channels
Provide professional support to customers within Aurum's Vietnamese and Asian markets
Assist customers with product, order, availability and delivery enquiries
Build strong working relationships with customers and understand their ongoing requirements
Process order amendments, special requests and customer follow-up accurately
Proactively communicate order changes, shortages, delays or delivery updates
Coordinate closely with Commercial, Warehouse, Production and Logistics teams to resolve customer issues
Support new customer onboarding and account setup
Maintain accurate customer, order and account information within company systems
About you
Previous experience in customer service, order management, sales support, account coordination or administration
Strong customer communication and relationship-building skills
Excellent attention to detail and data accuracy
Strong organisation and time-management skills
A proactive and practical approach to problem-solving
Confidence managing multiple customer requests and priorities
Ability to communicate effectively with both customers and internal teams
Confidence using CRM, ERP, order-management or similar business systems
Strong teamwork and a willingness to support the broader Commercial function
Experience within food, FMCG, wholesale, distribution, hospitality supply or another fast-moving environment will be highly regarded
Why join Aurum
Aurum is continuing to grow and invest in its people, systems and customer experience.
This role offers the opportunity to become part of a broader Commercial function and gain exposure beyond traditional customer service, including order management, account support, sales operations and cross-functional coordination.
You will have the opportunity to:
Work with a diverse customer base across retail, foodservice and hospitality
Build broader commercial and account-management capability
Work closely with Commercial, Operations, Warehouse, Production and Finance
Gain hands‑on exposure to modernising customer and order‑management systems
Contribute ideas that improve customer experience and internal processes
Develop within a growing Australian food business with expanding market opportunities
For someone looking to build a longer‑term career in customer service, commercial operations or account management, this role provides strong exposure across the wider business.
About us
Aurum Poultry Co. is a growing Australian elevated poultry business supplying independent retailers, butchers, restaurants, foodservice customers and major accounts across Australia.
We are focused on quality, customer experience and continued growth across both established and emerging markets, supported by a collaborative team and an increasingly integrated commercial and operational platform.
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Customer Service Executive | Vietnamese Market Support in Melbourne employer: Aurum Poultry Co.
Aurum Poultry Co. is an exceptional employer that values its employees by fostering a dynamic work culture focused on growth and collaboration. As a Business Development Executive in Victoria, you will enjoy the benefits of working with a diverse team, engaging directly with customers, and having a significant impact on the company's commercial success. With opportunities for professional development and a strong emphasis on building relationships within the food industry, Aurum offers a rewarding environment for those looking to make a meaningful contribution.
