APS 5 Applications Support Officer – Vacancy Details
Overview of the team
The Technology and Information Management (TAIM) team maintain Comcare’s Information, Communication and Technology (ICT) infrastructure and provide strategic leadership, governance, solutions and advice for the effective management of information and IT systems.
The Applications Support unit is part of TAIM and is responsible for supporting and maintaining several core business applications and software products, both in-house and third-party developed. The unit also participates and contributes to the incident, problem, change and release management ITIL processes to ensure consistent, reliable and continued business operations.
Overview of the role
The Applications Support Officer will provide technical support and services which will help ensure that Comcare’s in-service systems, products and services continue to function at an optimum level. This results in proactive and continuous engagement with various stakeholders which may include application development teams, business representatives, vendors, partners and other third-party providers. The role will also require participation in change and release management including coordination, promotion and maintenance of software builds through test environments and Production.
Qualifications and experience
- Mandatory:
- Demonstrated ICT support experience or equivalent proficiency is required; ideally 2 years or more is well regarded
- Current ITIL Foundation certification
- General Knowledge in Power Apps and Power Automate Technologies
- Highly desirable:
- Oracle and SQL Server experience
- Basic PowerShell skills
Eligibility and specific conditions of employment
- Australian citizenship.
- Character clearance (Australian Criminal History Check).
- Employee health declaration.
- Six months probationary period for new engagements.
- Ability to obtain and maintain a Baseline security clearance.
- Specific conditions:
- Will be required to work outside of normal business hours to support planned/unplanned support activities or releases
- May be required to work on weekends
- On-call support outside of business hours.
#J-18808-Ljbffr
APS 5 Applications Support Officer in Canberra employer: Aurion
At Aurion, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that fosters innovation and collaboration. As a Payroll Consultant in our Managed Payroll Services team, you'll benefit from competitive pay, flexible working arrangements, and ample career growth opportunities within a trusted Australian brand. Located in the heart of Milton, our newly refurbished office is just a short walk from public transport, making it easy to connect with colleagues and participate in regular social events that enhance team spirit.
