We are seeking an experienced Client Manager to oversee a portfolio of integrated facilities and cleaning contracts across the Sydney region.
About the role
In this role you will manage client satisfaction, service delivery and contract performance for a portfolio of sites, ensuring services are delivered safely, efficiently and in line with agreed service levels. You will act as the primary point of contact for clients, spending significant time on site building strong relationships with stakeholders and frontline teams.
Key responsibilities
- Own the performance of a portfolio of facilities and cleaning contracts, including ancillary services
- Manage client relationships and drive high levels of customer satisfaction
- Ensure service delivery meets contractual service level agreements and quality standards
- Coordinate new contract start-ups and manage contract exits
- Conduct and document regular site inspections (quality, safety, environment, equipment)
- Oversee programmed and special services and resolve non-conformances with corrective actions
- Review timesheets/rosters for accuracy each pay period and support operational meetings
- Manage stock control, equipment maintenance, testing and tagging across your portfolio
- Work within budgeted labour, materials, subcontractor and profitability targets
- Support and guide employees, subcontractors and suppliers, including performance and behaviour
- Champion WHS, environmental requirements and a positive safety culture
Skills and experience
- Proven experience managing a demanding workload in a fast-paced, service-based environment
- Strong background in cleaning and/or facilities management, with experience managing teams
- Demonstrated customer service focus with the ability to build and maintain client relationships
- Excellent written and verbal communication skills, comfortable engaging with all levels
- Solid computer skills, including Word, Excel, email and basic databases or workforce systems
Qualifications and requirements
- Current First Aid certificate (or willingness to obtain)
- Current National Police Check (or ability to obtain)
- Relevant qualifications in business administration, people management or facilities management are advantageous but not essential
- Ability to work additional and after-hours as required to support large commercial contracts
Client Manager - Facilities & Cleaning Services in Sydney employer: Aurex Group
Aurex Group offers an exceptional work environment for the General Manager – Fire & Technical Services role in Melbourne, VIC, where you will lead a dedicated team in a critical services sector. With a strong focus on employee development, safety culture, and operational excellence, the company fosters a collaborative atmosphere that encourages innovation and continuous improvement. Enjoy the benefits of working in a dynamic industry with opportunities for professional growth and the autonomy to shape business strategies while maintaining high service standards.
