This could be your opportunity to step into an influential leadership role directing operational governance, resilience, and service excellence across business-critical enterprise platforms within a major Federal Government environment.
Be the champion of modern service delivery by leveraging automation, predictive data analytics, and mature ITIL frameworks to elevate technology capability and foster a high-performance service culture.
Role & Responsibilities
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Oversee end-to-end operational delivery of mission-critical technology services, ensuring optimal platform availability, security posture, resilience, and alignment with department priorities.
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Mature and embed comprehensive ITIL-aligned processes across Incident, Major Incident, Problem, Change Enablement, Asset, and Configuration Management (CMDB).
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Act as the senior operational escalation authority during critical disruptions, orchestrating rapid incident triage, thorough root-cause investigations, and preventative risk remediation.
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Drive accountability across managed service providers and external technology partners, rigorously managing contract KPIs, operational milestones, and SLA adherence.
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Design and maintain rich operational dashboards, telemetry scorecards, and service metrics to provide senior leadership with clear, data-driven visibility into platform health.
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Coach and develop internal operational personnel, championing continuous improvement, cross-functional collaboration, and the adoption of modern operational standards.
Skills & Experience Required:
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Deep expertise in ITIL frameworks, alongside hands-on command of the ServiceNow ecosystem (ITSM, CMDB, ITAM, Performance Analytics), Microsoft 365, Azure, and modern device management tooling such as Microsoft Intune.
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Demonstrated track record leading enterprise IT operations and service delivery teams, managing complex vendor ecosystems, and executing measurable continuous service improvement programs.
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Outstanding executive-level stakeholder management, negotiation acumen, and communication skills, with a proven ability to translate operational complexity into actionable business insights.
Eligibility & Clearance Requirements
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Security Clearance: Candidates must hold a current Baseline at minimum
- Canberra Based, onsite opportunity
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Service Delivery Manager in Canberra employer: Aurec
Aurec is an exceptional employer that champions innovation and sustainability, offering a collaborative work culture where your contributions directly impact climate and biodiversity initiatives across Australia. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, ensuring you stay at the forefront of GIS technology while working in a dynamic environment dedicated to meaningful ecological solutions.
