Application Support Analyst | Federal Government
About the Opportunity
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Join a high-performing support team delivering critical, innovative ICT-based solutions for a major Federal Government agency.
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Play a central role in driving business application stability across enterprise platforms, directly influencing service quality and operational outcomes nationwide.
What's on Offer
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Contract/Engagement: Initial 12-month contract + 1x 12-month extension option.
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Location & Flexibility: Multiple location options across ACT, VIC, NSW, SA, or TAS with flexible/hybrid arrangements available.
Role & Responsibilities
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Investigate, triage, and resolve complex Level 1 to Level 2 incidents and service requests in alignment with best-practice ITIL methodologies.
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Manage prioritisation and escalations for enterprise business applications across SAP and Salesforce platforms.
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Collaborate closely with business users, technical delivery teams, and external vendors to identify, validate, and rectify systemic issues.
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Conduct root cause and trend analysis on incident data using advanced Microsoft Excel techniques.
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Support end-to-end testing and release cycles, including replicating issues to assist SIT, UAT, and BVT activities.
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Mentor junior team members on business application standards, troubleshooting protocols, and support best practices.
Skills & Experience
To be successful in this position, you will ideally bring:
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Technical Toolkit: Demonstrated hands-on support experience with either SAP or Salesforce platforms, paired with proficiency in enterprise ITSM tools and Microsoft Excel.
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Experience: 5+ years of proven commercial experience within an ICT application support capacity.
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Methodologies & Best Practice: Deep practical understanding of ITIL frameworks for incident and problem management; familiarity with software release and testing cycles (SIT/UAT/BVT).
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Core Capabilities: Exceptional stakeholder management and communication skills, with an analytical mindset capable of distinguishing technical faults from complex operational business rules.
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Desirable: An awareness of accessibility standards, accessible design principles, and modern digital inclusion practices.
Eligibility & Clearance Requirements
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Security Clearance: Due to the secure nature of this Federal Government environment, candidates must hold a current Australian Government NV1 security clearance.
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Application Support Analyst in Canberra employer: Aurec
Aurec is an exceptional employer that champions innovation and sustainability, offering a collaborative work culture where your contributions directly impact climate and biodiversity initiatives across Australia. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, ensuring you stay at the forefront of GIS technology while working in a dynamic environment dedicated to meaningful ecological solutions.
