- 01/4/26
- Audio Visual & ICT
- Gold Coast
- Permanent / Full Time
Technical Support Technician (AV / Automation)
Arundel, Gold Coast | Up to $100K + Super
Are you an AV technician who enjoys solving problems — not just installing systems?
A well-established control systems and AV solutions business, is looking for a Technical Support Technician to join their growing team on the Gold Coast.
This is an office-based role supporting integrators and clients across Australia with high-end AV, lighting, and automation systems.
About the Company
Been operating for over 15 years and is a trusted wholesaler of control systems, lighting, and AV automation solutions. With a tight-knit team they pride themselves on technical expertise, strong client relationships, and long-term industry presence.
About the Role
This is a hands‐on technical support role where you'll be the go‐to person for troubleshooting and assisting clients.
Day-to-day responsibilities
- Providing phone and email support to customers
- Remote login troubleshooting of AV and automation systems
- Diagnosing technical issues and guiding clients to resolution
- Supporting integrators with system setup and performance issues
What We're Looking For
We're open to different backgrounds — but you must have real AV experience.
- Experience in Audio Visual (AV) systems (essential)
- Exposure to home automation or building automation (highly regarded)
- Strong troubleshooting and problem‐solving skills
- Confidence communicating with clients and installers
- Ability to work independently in an office‐based support role
Benefits
- Work with a respected, established business in the AV industry
- Be part of a small, highly technical team
- Stable, long‐term opportunity with career growth
- Competitive salary based on experience (Up to $100K + super)
- Gold Coast location (Arundel office)
Technical Support Technician in Gold Coast employer: Audio Visual & ICT
Join a dynamic Audio Visual and Technology company in Brisbane that prioritises employee growth and fosters a collaborative work culture. With a focus on innovation and excellence, this employer offers competitive benefits, including significant earning potential for the Business Development Manager role, while providing opportunities to work with national clients and lead large-scale projects. Embrace a rewarding career where your contributions are valued and recognised in a thriving industry.
