What Outbound Call Centre Representative Oppor...
Showing 148 Outbound Call Centre Representative Opportunity 12 Months Max Term Contract Australia jobs in remote
Job Description
Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we’re committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high-quality care to thousands of clients every day.
The Opportunity – Bring Your Contact Centre Experience to Life and work from anywhere in Australia
We’re looking for experienced outbound call centre professionals to join our high-performing Customer Care team at Audika Australia. If you’re passionate about meaningful conversations, thrive in a contact centre environment, and want to make a real difference in people’s lives, this role is for you.
What You’ll Be Doing
As a Call Centre Representative, you’ll be the first point of contact for clients across Australia and New Zealand. You’ll use your proven contact centre skills to engage with new and existing clients, book free hearing test appointments, support clinic operations, and deliver exceptional customer service with every interaction.
Your day-to-day responsibilities will include:
- Making outbound calls as part of promotional campaigns (e.g. offering and scheduling free hearing tests, hearing aid trials, adjustments)
- Following up on leads generated from direct marketing and rebooking lapsed clients
- Booking and managing clinic appointments using our CRM and internal systems
- Accurately updating client records and ensuring all information is documented
- Handling a high volume of inbound calls from clients with empathy, accuracy, and professionalism
- Meeting and exceeding contact centre KPIs (calls per hour, bookings, quality scores)
What We’re Looking For
We strongly welcome applicants with previous contact centre, phone-based/ telephone sales experience, ideally from healthcare, insurance, financial services, telecommunications, or similar sectors.
- Be an excellent communicator who can adapt their style to each client’s needs
- Able to handle high volume of outbound calls and come from previous sales/telephone sales representative role
- Have strong experience working in fast-paced, target-driven contact centre environments
- Be highly proficient with CRM platforms and confident navigating multiple systems
- Demonstrate strong organisational skills and attention to detail
- Thrive in a team-focused, customer-first culture
- Be motivated by KPIs and take pride in achieving individual and team goals
What You’ll Get in Return
- A structured onboarding and training program with ongoing coaching
- Monthly and quarterly incentives based on performance
- A collaborative, inclusive, and fun workplace culture
- Access to MyRewards – exclusive discounts and wellness benefits
- Career growth opportunities within a purpose-led global organisation
Our Values
At Audika, we:
- Create trust through care and accountability
- Work as a team, supporting each other’s success
- Embrace a can-do attitude and a passion for service
- Drive innovation to improve client outcomes
Make a Difference with Every Call
Join us in transforming lives through hearing care - starting with the power of your voice on the other end of the line.
About the Role
We are seeking a Customer Service Specialist to support travelers throughout their planning and booking experience. In this role, you will assist clients with inquiries, provide accurate information, manage updates to travel arrangements, and ensure each traveler feels confident and cared for from start to finish.
At HBTravels Agency USA, we are committed to providing dependable, high-quality service to clients nationwide.
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Outbound Call Centre Representative - Remote Opportunity, 12 Months Max. TermContract Australia employer: Audika
Demant is an exceptional employer, offering a permanent, full-time role as a Regional IT Support Specialist in Brisbane, where you can thrive in a collaborative and supportive team environment. With a hybrid working model, comprehensive employee benefits including a wellbeing centre and discounts through the 'MyRewards' program, and a strong commitment to diversity and inclusion, Demant fosters professional growth and a fulfilling work culture that empowers employees to make a meaningful impact in the hearing healthcare industry.
