Audika Australia, part of Demant, is seeking an experienced leader to head and develop our Customer Care Representatives in a fast-paced contact centre. You will coach, train, and manage performance to meet monthly targets and uphold service standards.
You'll design and deliver training, monitor call quality, and partner with Marketing and HR to drive improvement. A minimum of 3 years in a coaching leadership role within a contact centre is essential; training certifications are desirable.
Contact Centre Training & Team Lead in Unley employer: Audika Australia
Audika is an exceptional employer that prioritises the well-being and professional growth of its employees in the heart of Beecroft, NSW. With access to cutting-edge hearing aid technology and a supportive work culture, clinicians can thrive while making a meaningful impact on clients' lives. The company offers competitive remuneration, professional development opportunities, and a range of employee benefits, ensuring a rewarding and fulfilling career in audiology.
