At a Glance
- Tasks: Act as a trusted advisor, guiding clients on products and after-sales services.
- Company: Join the prestigious Audemars Piguet team, known for excellence and innovation.
- Benefits: Enjoy a competitive salary and comprehensive benefits package.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Be part of a luxury brand and enhance client experiences with your expertise.
- Qualifications: 5+ years in technical or luxury client service; strong watchmaking knowledge required.
The predicted salary is between 62100 - 75900 $ per year.
The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.
Acting as a trusted technical advisor to clients, providing clear and accurate guidance on products, repairs and after-sales services.
- Performing technical assessments and recommending appropriate service solutions while ensuring effective expectation management throughout the client journey.
- Managing after-sales requests from intake to follow-up, ensuring accurate documentation, timely communication and a seamless client experience.
- Building long-term client trust by delivering expert advice and maintaining the highest standards of service excellence.
- Monitoring and managing the after-sales pipeline in close collaboration with Customer Service teams.
- Ensuring accuracy and consistency across technical documentation, estimates and administrative processes.
- Supporting the maintenance of tools, equipment and technical workspaces in accordance with brand standards.
- Acting as the boutique’s technical reference and supporting colleagues on product, technical and after-sales topics.
- Delivering coaching and knowledge sharing to enhance team understanding of watchmaking, complications and services.
- Ensuring consistency and accuracy of technical communication across all client interactions.
- Integrating technical expertise into client storytelling and engagement to enhance the overall client experience.
- Identifying opportunities to strengthen client relationships and contribute to long-term engagement and conversion.
- Acting as an ambassador of Audemars Piguet’s watchmaking expertise and heritage within the boutique.
Qualifications:
- Minimum of 5 years of experience in a technical, after-sales or luxury client service environment.
- Strong understanding of watchmaking principles, mechanical timepieces and after-sales processes, or demonstrated ability to develop technical expertise.
- Proven ability to communicate complex technical information in a clear and client-friendly manner.
- Strong client-centric mindset with a passion for delivering exceptional service experiences.
- Excellent organizational skills with strong attention to detail and process accuracy.
- Experience managing after-sales cases, technical documentation or repair follow-up processes.
- Ability to coach and support colleagues on technical topics and best practices.
- Strong interpersonal and communication skills with the ability to build trust and credibility with clients and stakeholders.
- Collaborative approach with the ability to work effectively across boutique and customer service teams.
- Proficiency with CRM systems and retail tools.
Benefits: Audemars Piguet offers a competitive and comprehensive compensation and benefits package. Audemars Piguet is an equal opportunity and affirmative action employer.
Boutique Technical Advisor employer: Audemars Piguet
Audemars Piguet Australia is an exceptional employer, offering a dynamic work environment in the heart of Sydney where luxury meets innovation. With a strong focus on employee growth and development, team members are encouraged to enhance their skills through coaching and participation in exclusive boutique events. The company fosters a collaborative culture that values high-net-worth client relationships, making it a rewarding place for those passionate about delivering outstanding client experiences.
